{"info":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","description":"

The Helpdesk API allows developers to access and update data for their customers and associated tickets.

The easiest way to start using the Helpdesk API is by clicking the Run in Postman button above. Postman is a free tool which helps developers run and debug API requests, and is the source of truth for this documentation. Every endpoint you see documented here is readily available by running our Postman collection.

Overview

All of the API calls should follow RESTful standards with GET for retrieving data, PUT to update data, POST to create data, and DELETE to remove data. Most of the GET calls also support query parameters based on the fields returned in the body.

Authentication

Basic authentication is required to recieve an authentication token. For the rest of the API calls that authentication token must be set in the header of your requests.

Authorization: Bearer YOUR_ACCESS_TOKEN

Status Codes

200 for successful operation
201 for successful create
400 for a bad request
401 for unauthorized request
404 when object is not found
500 for an internal server error

Rate limit

There is no rate limiting currently

Need help?

Any questions with using the Hepldesk API can be addressed by contacting the GWIS Operations Team at GWISOperations@GoldenWest.com or 605-719-3518

\n","schema":"https://schema.getpostman.com/json/collection/v2.0.0/collection.json","toc":[{"content":"Overview","slug":"overview"},{"content":"Authentication","slug":"authentication"},{"content":"Status Codes","slug":"status-codes"},{"content":"Rate limit","slug":"rate-limit"},{"content":"Need help?","slug":"need-help"}],"owner":"9153806","collectionId":"9023e48c-d075-420b-bc70-c8b5911df3a9","publishedId":"TVYAi2Mv","public":true,"customColor":{"top-bar":"FFFFFF","right-sidebar":"303030","highlight":"EF5B25"},"publishDate":"2020-10-20T20:32:33.000Z"},"item":[{"name":"Clients","item":[{"name":"Retrieve All Clients","id":"44451943-8aff-4b0b-bfe1-31c2fbc4f8d5","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{url}}/clients","description":"

Returns information for all Clients

Returns Client information for the Client specified by id in the URL

A client can be an ISP or a sub-ISP (domain) that is linked with specific subscribers, tickets, and information.

\n","event":[{"listen":"prerequest","script":{"id":"516a33f2-d766-4216-9dcf-7839703820a4","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"64a6a798-6eb6-4116-b899-e7687c1c808a","type":"text/javascript","exec":[""]}}],"_postman_id":"0b4172ba-931f-4def-82b0-cbadd7b8304a","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Client Connections","item":[{"name":"Retrieve All Client Connections","id":"c65bf050-0154-4856-a9ac-860badf75dcd","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{url}}/clientConnections","description":"

Retrieves information for all Client Connections

Retrieves information for the specified Client Connection

A Client Connection is a reference to an already existing connection that associates it with a specific Client. This allows a Client to only display connections that it is associated with.

\n","event":[{"listen":"prerequest","script":{"id":"91de0b72-1915-463f-8453-70371430e936","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"f0449ca4-c06a-4d43-a177-10e32c589efe","type":"text/javascript","exec":[""]}}],"_postman_id":"afd56f36-c240-4ca8-9f3f-be80810a5eb2","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Client Device Information","item":[{"name":"Retrieve All Client Device Information","id":"0e3ba213-fc43-4e00-93a0-bf4b44da3521","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/clientDeviceInformation","description":"

Returns all Client Device Information.

Retrieves information for the specified Client Device Information

Retrieve all Client Device inforamtion

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

URL Parameter	Type	Required	Description
ClientId	number	required	Client ID associated with this client Device
DeviceType	string	required	The device type (modem\|router) of interest

Client Device Information is data that is specific to a certain Device (modem or router) and Client. This could be information such as login credentials or management URL's.

\n","event":[{"listen":"prerequest","script":{"id":"48747eb8-baeb-4c6b-9a24-e1f471c4402e","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"24be390d-1d9d-4185-ab35-f5f35c1fc765","type":"text/javascript","exec":[""]}}],"_postman_id":"62c6c82b-dcad-4526-9e42-b7c00e35fca1","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Client Domains","item":[{"name":"Retrieve All Client Domains","id":"eb3a652b-bc60-475d-ab51-3690c069896a","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/clientDomains","description":"

Retrieves information for all Client Domains

Retrieves information for the specified Client Domain

Client Domains allows the association of domains to a specific client.

\n","event":[{"listen":"prerequest","script":{"id":"a7ba2e64-b598-426d-a9ba-500f349ebe76","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"541e10c2-b1b7-4fd8-a491-bc19b96d4905","type":"text/javascript","exec":[""]}}],"_postman_id":"42d5b2ec-76b6-492a-ae1d-a8d76c3a63b0","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Client Escalate Ticket States","item":[{"name":"Retrieve all Client Escalate Ticket States","id":"01d7730f-4dcc-4689-b59b-bec7df955de1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{url}}/clientEscalateTicketStates?clientid=999","description":"

Retrieves all the Client Escalate Ticket State associations. These ticket states are when a ticket should be escalated and what, if any, email addresses should recieve the escalated ticket

Retrieves the specified Client Escalate Ticket State association

Client Ticket States creates an association between a Client and what Ticket States will be used for that Client.

Returns information for all Client File Storages

Retrieves information for the specified Client File Storage

Client File Storages allows the association of a specific file storage to a client.

\n","event":[{"listen":"prerequest","script":{"id":"02f1405a-5524-4498-95b2-920b2f470985","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"40516393-c9ba-48ec-9780-24ae1c60ea5a","type":"text/javascript","exec":[""]}}],"_postman_id":"2ae7936f-8e3c-4fa7-b19b-9aedb260d28d","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Client Information","item":[{"name":"Retrieve All Client Information","id":"5fcc5212-6ba6-402d-a95e-66f43c14cf4d","request":{"method":"GET","header":[],"body":{"mode":"raw","raw":""},"url":"{{url}}/clientInformation","description":"

Returns data for all Client Information

Returns the data for the specified Client Information

Client Information is information that is specific to a client. This could be contact numbers or email settings.

\n","event":[{"listen":"prerequest","script":{"id":"d2b933ff-d389-44a7-bfed-7473e8e153b5","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"f607c350-0829-4b04-9bfa-1eddaec75d19","type":"text/javascript","exec":[""]}}],"_postman_id":"919ac5f6-7b57-498f-87f9-fc4a81c345a0","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Client Information Groups","item":[{"name":"Retrieve All Client Information Groups","id":"b0312457-3a3b-4f82-92cc-424e7b9e5ca9","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/clientInformationGroups","description":"

Retrieves all Client Information Groups

Retrieves the specific Client Information Group

Client Information Groups is a way to combine similar client information for creating a visual display. Examples of this would be DSL, Email, or Contact Information.

\n","event":[{"listen":"prerequest","script":{"id":"1260cd98-c707-41ff-a05f-8567df3f29e3","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"38ada547-caff-4977-b1ba-aea315389afe","type":"text/javascript","exec":[""]}}],"_postman_id":"bf71850a-c876-4e27-b060-639f93bef3c3","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Client Information Types","item":[{"name":"Retrieve All Client Information Types","id":"ab6bd34d-54d7-461f-9ddd-42b5a0da2d89","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/clientInformationTypes","description":"

Retrieve data for all Client Information Types

Retrieves the specified Client Information Type

Client Information Types can be thought of as headers for Client Information that a very similar. For example The client information of 8.8.8.8 could have a client information type of Primary DNS, and a client information group of DSL. You can then have mulitple Client Information under the same Client Information Type and then multiple types underneath the same Client Information Group.

\n","event":[{"listen":"prerequest","script":{"id":"bcf4f8ae-b219-4d69-9943-867d72cdd7ab","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"d150abfd-5c6e-42ff-9487-4121c9a7d701","type":"text/javascript","exec":[""]}}],"_postman_id":"d009dc69-8142-4c26-8001-49525dc108df","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Client Modems","item":[{"name":"Retrieve All Client Modems","id":"0a3e16b8-2c4f-4a54-897e-7af1d1219aee","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/clientModems","description":"

Retrieves all Client Modem assoications

Retrieves the specified Client Modem

Client Modems creates an association of what modems are available for a specific Client.

\n","event":[{"listen":"prerequest","script":{"id":"01ca831e-bcaa-4214-92c9-27a4e26e2f98","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"5a976449-0b8a-4ff2-bd21-80aa5eafc7bb","type":"text/javascript","exec":[""]}}],"_postman_id":"b6f40ad6-f7db-4f0f-a460-ebdcc67676bf","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Client Modem File Storages","item":[{"name":"Retrieve All Client Modem File Storages","id":"b434bccd-eb38-421d-b369-4db36ed0b923","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/clientModemFileStorages","description":"

Returns all Client Modem File Storage associations

Retrieves the specified Client Modem File Storage association

Client Modem File Storages creates an association between a file storage that is linked to a specific Client and Modem.

\n","event":[{"listen":"prerequest","script":{"id":"0f300468-b7d5-4dee-91fe-2ad53063ec83","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"3168b17a-90b9-481d-b406-335de4df5785","type":"text/javascript","exec":[""]}}],"_postman_id":"0dbf01d1-3742-4fcf-b6a6-9ea2a78b772f","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Client Phone Systems","item":[{"name":"Retrieve All Client Phone Systems","id":"e4312466-c89b-42b4-9677-b3669065be70","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/clientPhoneSystems","description":"

Retrieves all Client Phone Systems

Retrieves the specified Client Phone System

Client Phone Systems are used internally for matching a callers DNIS to a specific Client.

\n","event":[{"listen":"prerequest","script":{"id":"53d0624a-4c3a-4dfa-902a-ecf92b040a07","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"b38771f7-997b-4465-99e6-6e59bcc487a8","type":"text/javascript","exec":[""]}}],"_postman_id":"5654de2d-27a3-4abf-818f-992f610bce20","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Client Routers","item":[{"name":"Retrieve All Client Routers","id":"a397db7c-a55b-40d1-be5e-e90fe3017b0d","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/clientRouters","description":"

Retrieves all Client Routers

\n","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}},"urlObject":{"path":["clientRouters"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"1c6990bd-c384-42f7-ba2d-e8cbd4ce72ab","name":"Retrieve All Client Routers","originalRequest":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/clientRouters"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"140530","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Tue, 24 Apr 2018 16:10:07 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Tue Jan 19 2038 03:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-danielh.gwis.io","path":"/","secure":false,"value":"mcvrr5aj8mommat3jkugnhj9g3","key":"PHPSESSID"}],"responseTime":null,"body":"{\n \"success\": true,\n \"msg\": \"Client Routers retrieved\",\n \"data\": [\n {\n \"id\": 1624,\n \"ModifyDate\": \"2018-04-24 10:06:00\",\n \"ModifyUserId\": 888,\n \"ClientId\": 402,\n \"RouterId\": 104,\n \"IsVisible\": 1\n },\n {\n \"id\": 1625,\n \"ModifyDate\": \"2018-04-24 10:10:00\",\n \"ModifyUserId\": 888,\n \"ClientId\": 402,\n \"RouterId\": 105,\n \"IsVisible\": 1\n },\n {\n \"id\": 1626,\n \"ModifyDate\": \"2018-04-24 10:10:00\",\n \"ModifyUserId\": 888,\n \"ClientId\": 402,\n \"RouterId\": 1,\n \"IsVisible\": 1\n }\n ]\n}"},{"id":"ace91364-510d-405c-a63c-adff881f9aa9","name":"Retrieve All Client Routers Invalid: Entity Not Found","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{url}}/clientRouters?routerid=105","host":["{{url}}"],"path":["clientRouters"],"query":[{"key":"routerid","value":"105"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.17.10"},{"key":"Date","value":"Thu, 15 Oct 2020 21:59:27 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Content-Length","value":"64"},{"key":"Connection","value":"keep-alive"},{"key":"X-Powered-By","value":"PHP/7.2.30-1+ubuntu18.04.1+deb.sury.org+1"}],"cookie":[],"responseTime":null,"body":"{\n \"success\": false,\n \"msg\": \"error\",\n \"data\": \"No Client Routers found\"\n}"},{"id":"b34fdbcb-70e3-4bbd-92b1-1cefd1a6b4e7","name":"Retrieve All Client Routers with Search Query","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{url}}/clientRouters?routerid=100","host":["{{url}}"],"path":["clientRouters"],"query":[{"key":"routerid","value":"100"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.17.10"},{"key":"Date","value":"Thu, 15 Oct 2020 21:58:59 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Content-Length","value":"10685"},{"key":"Connection","value":"keep-alive"},{"key":"X-Powered-By","value":"PHP/7.2.30-1+ubuntu18.04.1+deb.sury.org+1"}],"cookie":[],"responseTime":null,"body":"{\n \"success\": true,\n \"msg\": \"Client Routers retrieved\",\n \"data\": [\n {\n \"id\": 6,\n \"ModifyDate\": \"2008-07-16T16:02:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 16,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 17,\n \"ModifyDate\": \"2008-08-11T16:44:00Z\",\n \"ModifyUserId\": 209,\n \"ClientId\": 37,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 31,\n \"ModifyDate\": \"2008-08-13T09:09:00Z\",\n \"ModifyUserId\": 207,\n \"ClientId\": 45,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 37,\n \"ModifyDate\": \"2008-08-13T09:13:00Z\",\n \"ModifyUserId\": 207,\n \"ClientId\": 43,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 43,\n \"ModifyDate\": \"2008-08-13T09:13:00Z\",\n \"ModifyUserId\": 207,\n \"ClientId\": 51,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 49,\n \"ModifyDate\": \"2008-08-13T09:14:00Z\",\n \"ModifyUserId\": 207,\n \"ClientId\": 44,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 51,\n \"ModifyDate\": \"2008-08-13T09:14:00Z\",\n \"ModifyUserId\": 207,\n \"ClientId\": 39,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 52,\n \"ModifyDate\": \"2008-08-13T09:14:00Z\",\n \"ModifyUserId\": 207,\n \"ClientId\": 40,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 66,\n \"ModifyDate\": \"2008-09-17T10:41:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 79,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 72,\n \"ModifyDate\": \"2008-09-17T10:43:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 55,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 78,\n \"ModifyDate\": \"2008-09-17T10:46:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 80,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 84,\n \"ModifyDate\": \"2008-09-17T10:48:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 56,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 90,\n \"ModifyDate\": \"2008-09-17T10:53:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 57,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 96,\n \"ModifyDate\": \"2008-09-17T10:55:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 75,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 102,\n \"ModifyDate\": \"2008-09-17T10:56:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 58,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 108,\n \"ModifyDate\": \"2008-09-17T11:16:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 59,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 115,\n \"ModifyDate\": \"2008-09-17T11:19:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 62,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 121,\n \"ModifyDate\": \"2008-09-17T11:22:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 63,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 127,\n \"ModifyDate\": \"2008-09-17T11:32:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 81,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 133,\n \"ModifyDate\": \"2008-09-17T11:37:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 82,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 139,\n \"ModifyDate\": \"2008-09-17T12:42:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 64,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 145,\n \"ModifyDate\": \"2008-09-17T12:49:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 66,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 151,\n \"ModifyDate\": \"2008-09-17T12:52:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 67,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 157,\n \"ModifyDate\": \"2008-09-17T12:53:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 68,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 163,\n \"ModifyDate\": \"2008-09-17T12:58:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 76,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 169,\n \"ModifyDate\": \"2008-09-17T13:01:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 78,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 175,\n \"ModifyDate\": \"2008-09-17T13:06:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 54,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 181,\n \"ModifyDate\": \"2008-09-22T10:02:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 84,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 192,\n \"ModifyDate\": \"2008-09-24T15:17:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 89,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 197,\n \"ModifyDate\": \"2008-10-02T09:13:00Z\",\n \"ModifyUserId\": 190,\n \"ClientId\": 33,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 224,\n \"ModifyDate\": \"2008-10-10T11:15:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 126,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 233,\n \"ModifyDate\": \"2008-10-12T16:40:00Z\",\n \"ModifyUserId\": 153,\n \"ClientId\": 65,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 253,\n \"ModifyDate\": \"2008-10-29T14:54:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 77,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 299,\n \"ModifyDate\": \"2008-10-30T13:04:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 91,\n 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\"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 413,\n \"ModifyDate\": \"2008-10-31T10:39:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 150,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 422,\n \"ModifyDate\": \"2008-11-10T11:15:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 144,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 430,\n \"ModifyDate\": \"2008-11-10T11:19:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 151,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 437,\n \"ModifyDate\": \"2008-11-10T11:23:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 127,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 467,\n \"ModifyDate\": \"2008-11-10T12:34:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 90,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 470,\n \"ModifyDate\": \"2008-11-11T09:46:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 93,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 474,\n \"ModifyDate\": \"2008-11-11T09:55:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 103,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 477,\n \"ModifyDate\": \"2008-11-11T09:57:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 94,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 480,\n \"ModifyDate\": \"2008-11-11T09:58:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 95,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 483,\n \"ModifyDate\": \"2008-11-11T09:59:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 101,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 486,\n \"ModifyDate\": \"2008-11-11T10:00:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 102,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 492,\n \"ModifyDate\": \"2008-11-11T10:13:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 105,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 495,\n \"ModifyDate\": \"2008-11-11T10:20:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 106,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 498,\n \"ModifyDate\": \"2008-11-11T10:38:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 133,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 501,\n \"ModifyDate\": \"2008-11-11T10:39:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 107,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 504,\n \"ModifyDate\": \"2008-11-11T10:41:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 108,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 507,\n \"ModifyDate\": \"2008-11-11T10:42:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 109,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 510,\n \"ModifyDate\": \"2008-11-11T10:43:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 110,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 513,\n \"ModifyDate\": \"2008-11-11T10:45:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 112,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 519,\n \"ModifyDate\": \"2008-11-11T10:54:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 113,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 522,\n \"ModifyDate\": \"2008-11-11T10:57:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 114,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 531,\n \"ModifyDate\": \"2008-11-11T11:02:00Z\",\n \"ModifyUserId\": 105,\n \"ClientId\": 117,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 553,\n \"ModifyDate\": \"2008-12-04T09:19:00Z\",\n \"ModifyUserId\": 190,\n \"ClientId\": 153,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 562,\n \"ModifyDate\": \"2009-01-09T14:42:00Z\",\n \"ModifyUserId\": 190,\n \"ClientId\": 155,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 578,\n \"ModifyDate\": \"2009-01-21T15:53:00Z\",\n \"ModifyUserId\": 190,\n \"ClientId\": 158,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 585,\n \"ModifyDate\": \"2009-01-22T09:13:00Z\",\n \"ModifyUserId\": 190,\n \"ClientId\": 167,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 592,\n \"ModifyDate\": \"2009-01-22T09:15:00Z\",\n \"ModifyUserId\": 190,\n \"ClientId\": 170,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 598,\n \"ModifyDate\": \"2009-01-22T09:18:00Z\",\n \"ModifyUserId\": 190,\n \"ClientId\": 169,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 637,\n \"ModifyDate\": \"2009-03-05T11:13:00Z\",\n \"ModifyUserId\": 190,\n \"ClientId\": 174,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 640,\n \"ModifyDate\": \"2009-03-06T12:10:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 175,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 658,\n \"ModifyDate\": \"2009-04-01T16:12:00Z\",\n \"ModifyUserId\": 190,\n \"ClientId\": 148,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 666,\n \"ModifyDate\": \"2009-04-09T11:02:00Z\",\n \"ModifyUserId\": 190,\n \"ClientId\": 178,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n 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\"IsVisible\": 1\n },\n {\n \"id\": 1323,\n \"ModifyDate\": \"2014-11-03T13:38:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 256,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 1332,\n \"ModifyDate\": \"2014-12-09T10:41:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 257,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 1342,\n \"ModifyDate\": \"2015-02-25T12:42:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 263,\n \"RouterId\": 100,\n \"IsVisible\": 1\n },\n {\n \"id\": 1351,\n \"ModifyDate\": \"2015-02-25T12:42:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 264,\n \"RouterId\": 100,\n \"IsVisible\": 0\n },\n {\n \"id\": 1523,\n \"ModifyDate\": \"2018-03-28T10:28:00Z\",\n \"ModifyUserId\": 139,\n \"ClientId\": 283,\n \"RouterId\": 100,\n \"IsVisible\": 1\n }\n ]\n}"}],"_postman_id":"a397db7c-a55b-40d1-be5e-e90fe3017b0d"},{"name":"Retrieve Client Router by 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Retrieves a specific Client Router association

Client Routers creates an association of what routers are available for a specific Client.

\n","event":[{"listen":"prerequest","script":{"id":"c7e21977-f956-487f-8bf6-e9485435f8d9","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"ebc6f7b9-28c7-4c69-a438-1e5b2f45a6b7","type":"text/javascript","exec":[""]}}],"_postman_id":"b6d8a954-0046-48e5-ada4-8da70f8be3bc","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Client Router File Storages","item":[{"name":"Retrieve All Client Router File Storage","id":"3a11058b-02d1-42aa-9c93-8dd0f5e131b0","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/clientRouterFileStorages","description":"

Retrieves all Client Router File Storage associations

Retrieves the specified Client Router File Storage association

Client Router File Storages creates an association between a file storage that is linked to a specific Client and Router.

\n","event":[{"listen":"prerequest","script":{"id":"2370b1b1-152c-4eb6-b7f5-7ad331740ef5","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"28c63177-d920-4a23-bb30-27ca85469c2d","type":"text/javascript","exec":[""]}}],"_postman_id":"70edf38c-2e09-4919-94c9-30fb1123149a","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Client Surveys","item":[{"name":"Retrieve All Client Surveys","id":"815a40bf-4f7b-47a2-a7fc-9598e73800aa","request":{"method":"GET","header":[],"body":{"mode":"raw","raw":"{\r\n \"ModifyUserId\": 111,\r\n \"ClientTypeId\": 1,\r\n \"ParentClientId\": 37,\r\n \"VispId\": 36,\r\n \"ClientCode\": \"GWIS\",\r\n \"ClientName\": \"GW enetis.net\",\r\n \"SendReminder\": 0,\r\n \"SendEscalate\": 0,\r\n \"SendSurvey\": 1,\r\n \"EscalatePendingTicketStateId\": 4,\r\n \"EscalateTicketStateId\": 13,\r\n \"HelpEmail\": \"helpdesk@goldenwest.net\",\r\n \"EscalateEmail\": null,\r\n \"CustomerInformationUrl\": \"http://ccc.gwtc.net/\",\r\n \"Greeting\": \"Thank you for calling the internet help desk. My name is . May I have your email address.\",\r\n \"IsVisible\": 0,\r\n \"ShowCallRecording\": 1,\r\n \"WhiteboardEmail\": \"gwisoperations@goldenwest.com, gwtescalate@goldenwest.com\",\r\n \"LogoLocation\": null\r\n}"},"url":"{{url}}/clientSurveys","description":"

Retrieves all the Client Surveys

5 is the highest possible score.

\"\n }\n ]\n}"},{"id":"9f92c517-b538-4a45-b8b6-7bd1550680a9","name":"Retrieve All Client Surveys with Search Query","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{url}}/clientSurveys?instructions=*For support*","host":["{{url}}"],"path":["clientSurveys"],"query":[{"key":"instructions","value":"*For support*"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.17.10"},{"key":"Date","value":"Thu, 15 Oct 2020 22:31:59 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Content-Length","value":"31143"},{"key":"Connection","value":"keep-alive"},{"key":"X-Powered-By","value":"PHP/7.2.30-1+ubuntu18.04.1+deb.sury.org+1"}],"cookie":[],"responseTime":null,"body":"{\n \"success\": true,\n \"msg\": \"Client Surveys retrieved\",\n \"data\": [\n {\n \"id\": 21,\n \"ModifyDate\": \"2017-10-26T08:10:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 14,\n \"Instructions\": \"

5 is the highest possible score.For support, you may click <a href=http://hd.goldenwesttechnologies.com/webchat/gwischat/chatform.asp>webchat</a> or <a href=mailto:helpdesk@goldenwest.net>email us</a>.

\\n\"\n },\n {\n \"id\": 23,\n \"ModifyDate\": \"2016-01-19T09:29:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 15,\n \"Instructions\": \"

5 is the highest possible score.
For support, you may click webchat or email us.

\"\n },\n {\n \"id\": 24,\n \"ModifyDate\": \"2014-10-09T15:35:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 16,\n \"Instructions\": \"

5 is the highest possible score.For support, you may click <a href=mailto:helpdesk@goldenwest.net>email us</a>.

\"\n },\n {\n \"id\": 26,\n \"ModifyDate\": \"2018-06-21T08:34:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 19,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 28,\n \"ModifyDate\": \"2013-06-18T11:50:00Z\",\n \"ModifyUserId\": 108,\n \"ClientId\": 31,\n \"Instructions\": \"

5 is the highest possible score.
For support, you may click webchat or email us.

\"\n },\n {\n \"id\": 30,\n \"ModifyDate\": \"2015-02-24T16:26:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 33,\n \"Instructions\": \"

\"\n },\n {\n \"id\": 31,\n \"ModifyDate\": \"2012-10-09T07:19:00Z\",\n \"ModifyUserId\": 101,\n \"ClientId\": 34,\n \"Instructions\": \"

\"\n },\n {\n \"id\": 34,\n \"ModifyDate\": \"2018-02-22T16:26:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 37,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 36,\n \"ModifyDate\": \"2014-10-09T15:24:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 39,\n \"Instructions\": \"

5 is the highest possible score.For support, you may click <a href=mailto:helpdesk@goldenwest.net>email us</a>.

\"\n },\n {\n \"id\": 37,\n \"ModifyDate\": \"2010-10-01T08:53:00Z\",\n \"ModifyUserId\": 108,\n \"ClientId\": 40,\n \"Instructions\": \"

\"\n },\n {\n \"id\": 40,\n \"ModifyDate\": \"2011-09-14T10:13:00Z\",\n \"ModifyUserId\": 158,\n \"ClientId\": 43,\n \"Instructions\": \"

\"\n },\n {\n \"id\": 41,\n \"ModifyDate\": \"2011-09-14T10:13:00Z\",\n \"ModifyUserId\": 158,\n \"ClientId\": 44,\n \"Instructions\": \"

\"\n },\n {\n \"id\": 42,\n \"ModifyDate\": \"2011-09-14T10:12:00Z\",\n \"ModifyUserId\": 158,\n \"ClientId\": 45,\n \"Instructions\": \"

\"\n },\n {\n \"id\": 47,\n \"ModifyDate\": \"2009-03-03T13:41:00Z\",\n \"ModifyUserId\": 107,\n \"ClientId\": 50,\n \"Instructions\": \"

\"\n },\n {\n \"id\": 48,\n \"ModifyDate\": \"2011-09-14T10:13:00Z\",\n \"ModifyUserId\": 158,\n \"ClientId\": 51,\n \"Instructions\": \"

\"\n },\n {\n \"id\": 51,\n \"ModifyDate\": \"2016-12-05T08:34:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 54,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 52,\n \"ModifyDate\": \"2009-04-21T17:23:00Z\",\n \"ModifyUserId\": 158,\n \"ClientId\": 55,\n \"Instructions\": \"

5 is the highest possible score.
\\r\\nFor support, you may click webchat or email us.

\"\n },\n {\n \"id\": 53,\n \"ModifyDate\": \"2018-06-21T08:33:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 56,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 54,\n \"ModifyDate\": \"2018-06-21T08:35:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 57,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 55,\n \"ModifyDate\": \"2018-06-21T08:35:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 58,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 56,\n \"ModifyDate\": \"2018-01-29T08:26:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 59,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 57,\n \"ModifyDate\": \"2018-06-21T08:35:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 62,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 58,\n \"ModifyDate\": \"2009-10-26T12:07:00Z\",\n \"ModifyUserId\": 113,\n \"ClientId\": 63,\n \"Instructions\": \"

5 is the highest possible score.
\\r\\nFor support, you may click webchat or email us.

\"\n },\n {\n \"id\": 59,\n \"ModifyDate\": \"2018-10-26T09:14:00Z\",\n \"ModifyUserId\": 139,\n \"ClientId\": 64,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 60,\n \"ModifyDate\": \"2015-10-07T16:37:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 65,\n \"Instructions\": \"

5 is the highest possible score.
For support, you may click webchat or email us.

\"\n },\n {\n \"id\": 61,\n \"ModifyDate\": \"2011-12-21T09:57:00Z\",\n \"ModifyUserId\": 158,\n \"ClientId\": 66,\n \"Instructions\": \"

\"\n },\n {\n \"id\": 62,\n \"ModifyDate\": \"2014-05-09T08:57:00Z\",\n \"ModifyUserId\": 108,\n \"ClientId\": 67,\n \"Instructions\": \"

5 is the highest possible score.
For support, you may click webchat or email us.

\"\n },\n {\n \"id\": 63,\n \"ModifyDate\": \"2016-03-07T11:45:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 68,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 64,\n \"ModifyDate\": \"2016-12-12T08:53:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 75,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 65,\n \"ModifyDate\": \"2019-04-02T10:00:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 76,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 66,\n \"ModifyDate\": \"2015-04-07T10:40:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 77,\n \"Instructions\": \"

5 is the highest possible score.
For support, you may click webchat or email us.

\"\n },\n {\n \"id\": 68,\n \"ModifyDate\": \"2018-06-21T08:27:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 79,\n \"Instructions\": \"

5 is the highest possible score.

\\n\\n

For support, you may chat or email</

\\n\"\n },\n {\n \"id\": 69,\n \"ModifyDate\": \"2018-06-21T08:33:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 80,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 70,\n \"ModifyDate\": \"2018-06-21T08:54:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 81,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 71,\n \"ModifyDate\": \"2018-06-21T08:54:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 82,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 73,\n \"ModifyDate\": \"2014-10-23T10:23:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 84,\n \"Instructions\": \"

5 is the highest possible score.
For support, you may click email us.

\"\n },\n {\n \"id\": 75,\n \"ModifyDate\": \"2014-03-31T08:20:00Z\",\n \"ModifyUserId\": 108,\n \"ClientId\": 89,\n \"Instructions\": \"

5 is the highest possible score.
For support, you may click webchat or email us.

\"\n },\n {\n \"id\": 76,\n \"ModifyDate\": \"2017-10-26T08:09:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 90,\n \"Instructions\": \"

\\n\"\n },\n {\n \"id\": 77,\n \"ModifyDate\": \"2018-09-27T15:30:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 91,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 78,\n \"ModifyDate\": \"2015-08-31T12:19:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 92,\n \"Instructions\": \"

\"\n },\n {\n \"id\": 79,\n \"ModifyDate\": \"2018-01-22T08:31:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 93,\n \"Instructions\": \"

\\n\"\n },\n {\n \"id\": 80,\n \"ModifyDate\": \"2017-12-07T16:52:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 94,\n \"Instructions\": \"

\\n\"\n },\n {\n \"id\": 81,\n \"ModifyDate\": \"2019-06-10T13:21:00Z\",\n \"ModifyUserId\": 888,\n \"ClientId\": 95,\n \"Instructions\": \"

\\n\"\n },\n {\n \"id\": 82,\n \"ModifyDate\": \"2019-06-10T13:27:00Z\",\n \"ModifyUserId\": 888,\n \"ClientId\": 101,\n \"Instructions\": \"

\\n\"\n },\n {\n \"id\": 83,\n \"ModifyDate\": \"2019-06-10T13:22:00Z\",\n \"ModifyUserId\": 888,\n \"ClientId\": 102,\n \"Instructions\": \"

\\n\"\n },\n {\n \"id\": 84,\n \"ModifyDate\": \"2016-03-21T08:40:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 103,\n \"Instructions\": \"

\\n\"\n },\n {\n \"id\": 86,\n \"ModifyDate\": \"2014-08-06T15:29:00Z\",\n \"ModifyUserId\": 108,\n \"ClientId\": 105,\n \"Instructions\": \"

\"\n },\n {\n \"id\": 87,\n \"ModifyDate\": \"2014-08-06T15:28:00Z\",\n \"ModifyUserId\": 108,\n \"ClientId\": 106,\n \"Instructions\": \"

\"\n },\n {\n \"id\": 88,\n \"ModifyDate\": \"2019-06-10T13:23:00Z\",\n \"ModifyUserId\": 888,\n \"ClientId\": 107,\n \"Instructions\": \"

\\n\"\n },\n {\n \"id\": 89,\n \"ModifyDate\": \"2019-06-10T13:27:00Z\",\n \"ModifyUserId\": 888,\n \"ClientId\": 108,\n \"Instructions\": \"

\\n\"\n },\n {\n \"id\": 90,\n \"ModifyDate\": \"2014-08-06T15:40:00Z\",\n \"ModifyUserId\": 108,\n \"ClientId\": 109,\n \"Instructions\": \"

\"\n },\n {\n \"id\": 91,\n \"ModifyDate\": \"2016-07-05T15:45:00Z\",\n \"ModifyUserId\": 111,\n \"ClientId\": 110,\n \"Instructions\": \"

\\n\"\n },\n {\n \"id\": 93,\n \"ModifyDate\": \"2016-08-02T12:21:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 112,\n \"Instructions\": \"

\\n\"\n },\n {\n \"id\": 94,\n \"ModifyDate\": \"2016-08-08T09:59:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 113,\n \"Instructions\": \"

\\n\"\n },\n {\n \"id\": 95,\n \"ModifyDate\": \"2019-06-10T13:26:00Z\",\n \"ModifyUserId\": 888,\n \"ClientId\": 114,\n \"Instructions\": \"

\\n\"\n },\n {\n \"id\": 98,\n \"ModifyDate\": \"2019-06-11T12:50:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 117,\n \"Instructions\": \"

\\n\"\n },\n {\n \"id\": 103,\n \"ModifyDate\": \"2015-05-07T14:49:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 122,\n \"Instructions\": \"

5 is the highest possible score.
For support, you may click webchat or email us.

\"\n },\n {\n \"id\": 104,\n \"ModifyDate\": \"2018-06-20T14:26:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 123,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 105,\n \"ModifyDate\": \"2016-07-06T09:16:00Z\",\n \"ModifyUserId\": 111,\n \"ClientId\": 124,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 107,\n \"ModifyDate\": \"2011-03-31T10:47:00Z\",\n \"ModifyUserId\": 108,\n \"ClientId\": 126,\n \"Instructions\": \"

5 is the highest possible score.
\\r\\nFor support, you may click webchat or email us.

\"\n },\n {\n \"id\": 108,\n \"ModifyDate\": \"2016-05-31T10:46:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 127,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 109,\n \"ModifyDate\": \"2018-06-21T08:55:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 128,\n \"Instructions\": \"

\\n\"\n },\n {\n \"id\": 110,\n \"ModifyDate\": \"2016-07-06T11:26:00Z\",\n \"ModifyUserId\": 111,\n \"ClientId\": 129,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 112,\n \"ModifyDate\": \"2016-05-31T10:47:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 131,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 114,\n \"ModifyDate\": \"2016-07-05T12:11:00Z\",\n \"ModifyUserId\": 111,\n \"ClientId\": 133,\n \"Instructions\": \"

\\n\"\n },\n {\n \"id\": 123,\n \"ModifyDate\": \"2014-05-29T12:36:00Z\",\n \"ModifyUserId\": 108,\n \"ClientId\": 142,\n \"Instructions\": \"

5 is the highest possible score.
For support, you may click webchat or email us.

\"\n },\n {\n \"id\": 124,\n \"ModifyDate\": \"2017-01-23T09:24:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 143,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 126,\n \"ModifyDate\": \"2011-03-18T18:13:00Z\",\n \"ModifyUserId\": 150,\n \"ClientId\": 148,\n \"Instructions\": \"

5 is the highest possible score.
\\r\\nFor support, you may click webchat or email us.

\"\n },\n {\n \"id\": 128,\n \"ModifyDate\": \"2009-08-14T08:08:00Z\",\n \"ModifyUserId\": 108,\n \"ClientId\": 150,\n \"Instructions\": \"

5 is the highest possible score.
\\r\\nFor support, you may click Webchat or E mail Us

\"\n },\n {\n \"id\": 129,\n \"ModifyDate\": \"2010-03-03T10:37:00Z\",\n \"ModifyUserId\": 100,\n \"ClientId\": 151,\n \"Instructions\": \"

5 is the highest possible score.
\\r\\nFor support, you may click webchat or email us.

\"\n },\n {\n \"id\": 131,\n \"ModifyDate\": \"2018-06-21T08:35:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 153,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 138,\n \"ModifyDate\": \"2017-08-02T13:22:00Z\",\n \"ModifyUserId\": 888,\n \"ClientId\": 158,\n \"Instructions\": \"

5 is the highest possible score. For support, you may click webchat or email us

\\n\"\n },\n {\n \"id\": 139,\n \"ModifyDate\": \"2017-04-11T10:53:00Z\",\n \"ModifyUserId\": 139,\n \"ClientId\": 167,\n \"Instructions\": \"

5 is the highest possible score. For support, you may click webchat or email us

\\n\"\n },\n {\n \"id\": 140,\n \"ModifyDate\": \"2018-02-06T09:21:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 168,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 141,\n \"ModifyDate\": \"2017-08-02T12:56:00Z\",\n \"ModifyUserId\": 888,\n \"ClientId\": 169,\n \"Instructions\": \"

5 is the highest possible score.For support, you may click <a href=https://hd.goldenwesttechnologies.com/webchat/crst/chatform.asp>webchat</a> or <a href=mailto:crsthelpdesk@yourhelpdesk.org>email us</a>.

\\n\"\n },\n {\n \"id\": 142,\n \"ModifyDate\": \"2017-08-02T12:56:00Z\",\n \"ModifyUserId\": 888,\n \"ClientId\": 170,\n \"Instructions\": \"

5 is the highest possible score. For support, you may click webchat or email us

\\n\"\n },\n {\n \"id\": 146,\n \"ModifyDate\": \"2012-07-30T08:22:00Z\",\n \"ModifyUserId\": 108,\n \"ClientId\": 174,\n \"Instructions\": \"

5 is the highest possible score.
For support, you may click webchat or email us.

\"\n },\n {\n \"id\": 150,\n \"ModifyDate\": \"2017-07-03T11:52:00Z\",\n \"ModifyUserId\": 139,\n \"ClientId\": 178,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 151,\n \"ModifyDate\": \"2017-10-26T08:10:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 179,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 152,\n \"ModifyDate\": \"2009-06-17T08:24:00Z\",\n \"ModifyUserId\": 108,\n \"ClientId\": 180,\n \"Instructions\": \"

\"\n },\n {\n \"id\": 154,\n \"ModifyDate\": \"2012-08-10T10:32:00Z\",\n \"ModifyUserId\": 108,\n \"ClientId\": 182,\n \"Instructions\": \"

\"\n },\n {\n \"id\": 157,\n \"ModifyDate\": \"2017-08-08T09:21:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 185,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click email us.

\\n\"\n },\n {\n \"id\": 159,\n \"ModifyDate\": \"2018-07-03T15:46:00Z\",\n \"ModifyUserId\": 888,\n \"ClientId\": 187,\n \"Instructions\": \"

\\n\"\n },\n {\n \"id\": 161,\n \"ModifyDate\": \"2017-08-08T09:21:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 192,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 173,\n \"ModifyDate\": \"2018-06-13T11:36:00Z\",\n \"ModifyUserId\": 147,\n \"ClientId\": 204,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n },\n {\n \"id\": 229,\n \"ModifyDate\": \"2019-03-06T13:23:00Z\",\n \"ModifyUserId\": 888,\n \"ClientId\": 286,\n \"Instructions\": \"

5 is the highest possible score.
\\nFor support, you may click webchat or email us.

\\n\"\n }\n ]\n}"}],"_postman_id":"815a40bf-4f7b-47a2-a7fc-9598e73800aa"},{"name":"Retrieve Client Survey by ID","id":"2df28943-b0ea-4faf-85d7-6ac2ec1e386b","request":{"method":"GET","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":""},"url":"{{url}}/clientSurveys/329","description":"

Retrieves the specified Client Survey

5 is the highest possible score.For support, you may click <a href=http://test.com/webchat/gwischat/chatform.asp>webchat</a> or <a href=mailto:test@test.net>email us</a>.

\\n\"\n }\n}"},{"id":"92aa6f6d-c1f6-48a4-b30c-46d94a62273a","name":"Retrieve Client Survey by ID Invalid: Entity Not Found","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","disabled":false}],"url":"{{url}}/clientSurveys/330"},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"49","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Tue, 24 Apr 2018 17:09:39 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Tue Jan 19 2038 03:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-danielh.gwis.io","path":"/","secure":false,"value":"mcvrr5aj8mommat3jkugnhj9g3","key":"PHPSESSID"}],"responseTime":null,"body":"{\r\n \"success\" : false,\r\n \"msg\" : \"Client Survey not found\"\r\n}"}],"_postman_id":"2df28943-b0ea-4faf-85d7-6ac2ec1e386b"}],"id":"78b6c7fe-55bd-4f30-bfc6-9f934e6975a1","description":"

Client Surveys are a survey that is sent to the customer that has directions and associated Survey Questions.

\n","event":[{"listen":"prerequest","script":{"id":"11eadfbc-7872-402f-b98d-0412e5988f50","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"5a675c94-f175-4ad8-886c-2561cfb3cd53","type":"text/javascript","exec":[""]}}],"_postman_id":"78b6c7fe-55bd-4f30-bfc6-9f934e6975a1","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Client Survey Questions","item":[{"name":"Retrieve All Client Survey Questions","id":"9513add4-d2d7-4b23-be24-3cd08d6ab50f","request":{"method":"GET","header":[],"body":{"mode":"raw","raw":"{\r\n \"ModifyUserId\": 111,\r\n \"ClientTypeId\": 1,\r\n \"ParentClientId\": 37,\r\n \"VispId\": 36,\r\n \"ClientCode\": \"GWIS\",\r\n \"ClientName\": \"GW enetis.net\",\r\n \"SendReminder\": 0,\r\n \"SendEscalate\": 0,\r\n \"SendSurvey\": 1,\r\n \"EscalatePendingTicketStateId\": 4,\r\n \"EscalateTicketStateId\": 13,\r\n \"HelpEmail\": \"helpdesk@goldenwest.net\",\r\n \"EscalateEmail\": null,\r\n \"CustomerInformationUrl\": \"http://ccc.gwtc.net/\",\r\n \"Greeting\": \"Thank you for calling the internet help desk. My name is . May I have your email address.\",\r\n \"IsVisible\": 0,\r\n \"ShowCallRecording\": 1,\r\n \"WhiteboardEmail\": \"gwisoperations@goldenwest.com, gwtescalate@goldenwest.com\",\r\n \"LogoLocation\": null\r\n}"},"url":"{{url}}/clientSurveyQuestions","description":"

Retrieves all Client Survey Question associations

Retrieves the specified Client Survey Question association

Client Survey Questions creates an associations between a Client Survey and Survey Questions.

\n","event":[{"listen":"prerequest","script":{"id":"529257e8-d18f-4710-83ae-bfca3c63c10b","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"5d7cb4f7-31a2-43ff-bab7-fe174e54f88f","type":"text/javascript","exec":[""]}}],"_postman_id":"4a133bb8-ecf9-4e33-8c47-88e7e6baed4a","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Client Ticket Problems","item":[{"name":"Retrieve All Client Ticket Problems","id":"1c26c6a1-5fea-493f-b906-217cbf74b271","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/clientTicketProblems?clientid=402","description":"

Retrieves all Client Ticket Problem associations. Due to the number of records, a query string is required on this API call

Retrieves the specified Client Ticket Problem association

Client Ticket Problems creates an association between a Client and the Ticket Problems that should used for that Client.

\n","event":[{"listen":"prerequest","script":{"id":"425281a3-5114-4903-9dab-8b696017c546","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"51747688-93bd-46aa-a0b4-8db8edaa4618","type":"text/javascript","exec":[""]}}],"_postman_id":"905d6085-9034-481e-acf3-5b7bc73391e0","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Client Ticket States","item":[{"name":"Retrieve all Client Ticket States","id":"9f109a41-78e7-4d20-977f-33068404b2a8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{url}}/clientTicketStates?clientid=37","description":"

Retrieves all the Client Ticket State associations. Due to the number of records, a query string is required on this API call

Retrieves the specified Client Ticket State association

Client Ticket States creates an association between a Client and what Ticket States will be used for that Client.

\n","event":[{"listen":"prerequest","script":{"id":"d70cfcee-d427-488c-9288-0a2b59fe5c19","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"8806ecdf-b41d-4352-96d0-8fd62a141173","type":"text/javascript","exec":[""]}}],"_postman_id":"7d0a61c6-583f-4700-a30c-53258acbb387","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Client Types","item":[{"name":"Retrieve All Client Types","id":"1b112623-20fc-47a4-a820-bc9f186c32be","request":{"method":"GET","header":[],"body":{"mode":"raw","raw":"{\r\n \"ModifyUserId\": 111,\r\n \"ClientTypeId\": 1,\r\n \"ParentClientId\": 37,\r\n \"VispId\": 36,\r\n \"ClientCode\": \"GWIS\",\r\n \"ClientName\": \"GW enetis.net\",\r\n \"SendReminder\": 0,\r\n \"SendEscalate\": 0,\r\n \"SendSurvey\": 1,\r\n \"EscalatePendingTicketStateId\": 4,\r\n \"EscalateTicketStateId\": 13,\r\n \"HelpEmail\": \"helpdesk@goldenwest.net\",\r\n \"EscalateEmail\": null,\r\n \"CustomerInformationUrl\": \"http://ccc.gwtc.net/\",\r\n \"Greeting\": \"Thank you for calling the internet help desk. My name is . May I have your email address.\",\r\n \"IsVisible\": 0,\r\n \"ShowCallRecording\": 1,\r\n \"WhiteboardEmail\": \"gwisoperations@goldenwest.com, gwtescalate@goldenwest.com\",\r\n \"LogoLocation\": null\r\n}"},"url":"{{url}}/clientTypes","description":"

Retrieves all the Client Types

Retrieves the specified Client Type

Client Types are the different kinds of clients such as ISP, Video, or Hotel that are referenced by a Client.

\n","event":[{"listen":"prerequest","script":{"id":"5c9581da-d815-4304-abbe-cbe478aba86c","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"58aa6176-9398-4735-a5c8-d2289042bf5d","type":"text/javascript","exec":[""]}}],"_postman_id":"71fe4ad3-30cb-4926-aaf0-91b0a0ab09da","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Client User Access","item":[{"name":"Retrieve All Client User Access","id":"1abb2d70-6048-412e-8130-fcc8f2236ae3","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/clientUserAccess","description":"

Retrieves all Client User Access associations

Retrieves the specified Client User Access association

Client User Access creates an association between a user and a client they will have access to. This also affects what data is returned in other routes by only returning client data that the current user has access to.

\n","event":[{"listen":"prerequest","script":{"id":"1fb0db3d-3f86-4482-9ed6-04f215325e1e","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"c24dfa73-f885-45fe-bde4-8075679e7622","type":"text/javascript","exec":[""]}}],"_postman_id":"69d96141-2e6f-4507-81e9-53b559d625f2","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Client User Access Group","item":[{"name":"Retrieve All Client User Access Groups","id":"d8424cb8-9ac9-49b5-b31d-048daa289a9f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{url}}/clientUserAccessGroups","description":"

Retrieves all Client User Access associations

Retrieves the specified Client User Access association

\n","event":[{"listen":"prerequest","script":{"id":"9e9e1995-44bd-4fcc-8ae0-c068f2251cd0","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"93292e5c-6fbf-4306-ab3c-83f4ba8c7bf1","type":"text/javascript","exec":[""]}}],"_postman_id":"046d411b-cce9-411f-9b17-abf06547f3fa","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Connections","item":[{"name":"Retrieve All Connections","id":"ae1272ff-63f6-46df-ad36-822cfc15862c","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/connections","description":"

Retrieves all Connections

Retrieves the specified Connection

Connections is the various types of internet connections that can be associated with a client and ultimately a subscriber. For example, FTTH, DSL, and Cable.

\n","event":[{"listen":"prerequest","script":{"id":"e98fbe43-fcc2-4569-bf9a-71e9fd278087","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"bc85a06d-70fd-4e8e-b40d-f22908a2e492","type":"text/javascript","exec":[""]}}],"_postman_id":"a65a7ec7-4fdc-4890-ba05-34be4d4ffed9","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Device Information","item":[{"name":"Retrieve All Device Information","id":"6005269b-58ba-4e87-8ad2-a4dc5455c027","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/deviceInformation","description":"

Retrieves all Device Information

Retrieves the specified Device Information

Device Information is data about a specific router or modem.

\n","event":[{"listen":"prerequest","script":{"id":"b621a2ad-c889-4167-8466-41b7268d6687","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"17ffe17e-45ae-4c9f-94da-cbbdc9d96122","type":"text/javascript","exec":[""]}}],"_postman_id":"c34d7e15-637c-4642-8eb8-877f4c58a233","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"DNIS Maps","item":[{"name":"Retrieve All DNIS Maps","id":"ec4c158f-948e-442a-b6fd-121aeb25b550","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/dnisMaps","description":"

Retrieves all DNIS Maps

Retrieves the specified DNIS Map

DNIS Maps is used internally for mapping call routing to a specific Client.

\n","event":[{"listen":"prerequest","script":{"id":"3460a31c-e6d5-468c-b098-7218f7c93861","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"4054e730-2bf8-48eb-bf6c-1420c84c1554","type":"text/javascript","exec":[""]}}],"_postman_id":"9b4e1910-ba65-43c4-9064-899ad5ca0090","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Domains","item":[{"name":"Retrieve All Domains","id":"86ea1690-51ba-4e0b-85ad-3b16abbe2620","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/domains","description":"

Get all Client Device Information.

Retrieves information for the specified Domain

Domains are used to associate a domain with a specific client in the Client Domains route.

\n","event":[{"listen":"prerequest","script":{"id":"293b3d94-ba24-4b27-b906-caaf662b0e6f","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"15fb27b1-8457-4715-8e74-7e26773d564f","type":"text/javascript","exec":[""]}}],"_postman_id":"dbed0408-6823-4fdf-86de-b44e17a8b243","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Employee Helpline","item":[{"name":"Create Employee Helpline","event":[{"listen":"prerequest","script":{"id":"12793572-1b25-4159-a7d9-658cd3f35004","exec":["var current_timestamp = new Date();\r","postman.setEnvironmentVariable(\"current_timestamp\", current_timestamp.toISOString());"],"type":"text/javascript"}}],"id":"42885e48-5469-47c6-8223-76d22d5fc17e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\n\t\"EmployeeHelplineProblem\": 1,\n\t\"Entry\": \"C-Tech didn't understand test\",\n\t\"EmployeeUser\": 1590,\n\t\"AnswerDate\": \"{{current_timestamp}}\",\n\t\"EmailedDate\": \"{{current_timestamp}}\"\n}","options":{"raw":{"language":"json"}}},"url":"{{url}}/employeehelplines","description":"

Create Employee Helpline call record

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Attribute	Type	Required	Description
EmployeeHelplineProblem	int	required	The id which identifies the employee helpline problem
Entry	string	required	A description explaining why the tech called in
EmployeeUser	int	required	The id whcih identifies the employee who called in
AnswerDate	datetime	required	A timestamp of when the call was AnswerDate
EmailDate	datetime	required	A timestamp of when the email was sent to tech supervisor

Retrieve all Employee Helpline Records

Retrieves information for the specified Employee Helpline record

Retrive all Employee Helpline Problem records

Retrieves information for all End of Calls

End Of Calls stores when each calls ends, its duration, and the phone login that took the call. This is later used to map call recordings to a specific ticket.

\n","event":[{"listen":"prerequest","script":{"id":"7339be5a-6b1d-4d7b-9155-63f9b254ab4d","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"63455b16-04ec-4236-aa13-3c056822f110","type":"text/javascript","exec":[""]}}],"_postman_id":"c2e11421-67b9-4fca-82b1-d0fde91274b8","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"External Admin","item":[{"name":"eLation","item":[{"name":"Create eLation Ticket","id":"ecd08e99-bbb9-4aeb-b475-01d66ed705b9","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"ClientId\": 37,\r\n \"TroubleDescriptionId\": 1589,\r\n \"TroubleSeverityClassCode\": \"N\",\r\n \"Notes\": \"test ticket\",\r\n \"Email\": \"gwisgoldenwest@goldenwest.net\"\r\n}"},"url":"{{url}}/externalAdmin/elation","description":"

Creates a new ticket inside of the appropriate eLation billing system

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Attribute	Type	Required	Description
ClientId	number	required	Client that eLation ticket is associated with
TroubleDescriptionId	number	required	ID of trouble description that ticket is categorized under
TroubleSeverityClassCode	string	required	One of three values: O)ut Of Service, I)mpaired Service, N)ot Service Affecting
Notes	string	required	User entered explanation of the problem
Email	string	required	Email address of user associated with ticket

Returns service details and ticket history for the supplied email address from the eLation API

Retrieves an existing ticket from eLation. \nClientID and TicketID are required query field parameters.

Retrieves all Trouble Descriptions from the eLation system based on the client ID as a URL parameter

Retrieves all Trouble Causes from the eLation system based on the client ID as a URL parameter

Retrieves all Trouble Solutions from the eLation system based on the client ID as a URL parameter

Updates an eLation ticket inside of the appropriate eLation billing system

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Attribute	Type	Required	Description
ClientId	number	required	Client that eLation ticket is associated with
TroubleDescriptionId	number	required	ID of trouble description that ticket is categorized under
TroubleSeverityClassCode	string	required	One of three values: O)ut Of Service, I)mpaired Service, N)ot Service Affecting
Notes	string	required	User entered explanation of the problem
TicketId	number	required	eLation ticket ID to be updated

The eLation folder contains all the external admin routes that are specific to Innovative Systems eLation product

\n","event":[{"listen":"prerequest","script":{"id":"f59b4380-d854-4a9d-a1ff-04f64345a6bc","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"5c989fed-a961-4033-b370-8279175501dd","type":"text/javascript","exec":[""]}}],"_postman_id":"a4107776-0bf4-4294-8935-7c840870549f","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"VISP Account","item":[{"name":"Get Account Test","id":"13700100-b1b3-4f68-8fc1-0a61887064d4","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{url}}/externalAdmin/vispaccount/48906/test","description":"

Get CCC account information by id

Retrieves all Subscriber information from the appropriate external admin. A search query of at least Client ID is required

Retrieves the sepecified External Admin record

External Admin returns subscriber data that is located on an external client admin.

\n","event":[{"listen":"prerequest","script":{"id":"ac1bb180-5d08-4b66-a571-7c218855659a","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"a84372b4-4812-44cd-b667-5a768b4c24ed","type":"text/javascript","exec":[""]}}],"_postman_id":"50773d1c-c97e-4051-b765-421354874143","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"File Storages","item":[{"name":"Retrieve All File Storages","id":"eb343a62-f3a4-467d-bdf1-ade9a1ac8a11","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/fileStorages","description":"

Retrieves all File Storages

Returns the specified File Storage with the correct content-disposition and content-type

Retrieves the specified file storage with the correct content-disposition and content-type. Placing the token as a URL parameter instead of in an authorization header allows for better integration for web applications

\n","urlObject":{"path":["filestorages","3363"],"host":["{{url}}"],"query":[{"key":"token","value":"{{token}}"}],"variable":[]}},"response":[{"id":"2842ad91-4c14-48fb-a9f5-51f9d0cd0f83","name":"Retrieve File Storage by ID with Token","originalRequest":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":{"raw":"{{url}}/filestorages/3363?token={{token}}","host":["{{url}}"],"path":["filestorages","3363"],"query":[{"key":"token","value":"{{token}}"}]}},"status":"OK","code":200,"_postman_previewlanguage":"image","header":[{"key":"Content-Disposition","value":"inline; filename=\"Calix 844.jpg\"","name":"Content-Disposition","description":"An opportunity to raise a \"File Download\" dialogue box for a known MIME type"},{"key":"Content-Length","value":"4","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"image/jpg","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Tue, 01 May 2018 21:04:15 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Tue Jan 19 2038 03:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-danielh.gwis.io","path":"/","secure":false,"value":"mcvrr5aj8mommat3jkugnhj9g3","key":"PHPSESSID"}],"responseTime":null,"body":"\u0000\u0000\u0000\u0000"},{"id":"d92b20a3-9cfc-45b8-8e24-098206fc8b7b","name":"Retrieve File Storage by ID with Token Invalid: Entity Not Found","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{url}}/filestorages/3364?token={{token}}","host":["{{url}}"],"path":["filestorages","3364"],"query":[{"key":"token","value":"{{token}}"}]}},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"48","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Tue, 01 May 2018 21:04:44 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Tue Jan 19 2038 03:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-danielh.gwis.io","path":"/","secure":false,"value":"mcvrr5aj8mommat3jkugnhj9g3","key":"PHPSESSID"}],"responseTime":null,"body":"{\r\n \"success\" : false,\r\n \"msg\" : \"File Storage not found\"\r\n}"}],"_postman_id":"a9f1f4f7-3d77-4b5b-ab4c-0d9babd19563"}],"id":"3ab26f23-6fed-4804-9c4b-05bf066ecc92","description":"

File Storages contains base 64 encoded file data of images, documents, and other files that are associated with device or client information. When a File Storage is requested by ID, the response will only contain the file data with the correct content disposition.

\n","event":[{"listen":"prerequest","script":{"id":"00bf2806-2a19-4d29-8867-36757e5fb0b4","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"4b96979d-8e8f-4500-861a-6561b31cb55b","type":"text/javascript","exec":[""]}}],"_postman_id":"3ab26f23-6fed-4804-9c4b-05bf066ecc92","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Messages","item":[{"name":"Create Message","id":"bd18bf0f-853f-40c3-80de-5c6d046f97a7","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\r\n \"ParentMessageId\": 103,\r\n \"ClientId\": 37,\r\n \"MessageClassId\": 4,\r\n \"Message\": \"Tech missed troubleshooting\",\r\n \"AdministratorMessage\": \"Supervisor spoke with tech\",\r\n \"Header\": \"Missed T/S\",\r\n \"Etr\": \"2020-08-04T00:00:00.000Z\",\r\n \"IsScheduled\": 0,\r\n \"MessageReasonId\": 8,\r\n \"AssignToUserId\": 736,\r\n \"TicketId\": null,\r\n \"SpokeTo\": \"Peggy\"\r\n}"},"url":"{{url}}/messages","description":"

Creates a new Message based on the data in the request body

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Attribute	Type	Required	Description
ParentMessageId	number	optional	ID of parent message this message is associated with
UserId	number	required	User ID of user that created the message
ClientId	number	required	Client that this message is associated with
MessageClassId	number	required	Message Class of the current message
Message	string	required	Display text of message
AdministratorMessage	string	optional	Display text of message only visible to administrators
Header	string	required	Title of the message
Etr	string	optional	Date that issue will be resolved for messages relating to outages
IsScheduled	boolean	required	If the issue associated with the message was scheduled or not
MessageReasonId	number	optional	Reason ID of the current message
AssignToUserId	number	optional	User ID that current message is assigned to
TicketId	number	optional	Ticket ID that current message is associated with
SpokeTo	string	optional	Customer name that tech spoke to for this associated message

","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}},"urlObject":{"path":["messages"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"1fa8ba4d-60a6-49af-b116-9be94ba1898d","name":"Create Message","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\r\n \"ParentMessageId\": null,\r\n \"UserId\": 888,\r\n \"ClientId\": 402,\r\n \"MessageClassId\": 4,\r\n \"Message\": \"Tech missed troubleshooting\",\r\n \"AdministratorMessage\": \"Supervisor spoke with tech\",\r\n \"Header\": \"Missed T/S\",\r\n \"Etr\": null,\r\n \"IsScheduled\": 0,\r\n \"MessageReasonId\": 8,\r\n \"AssignToUserId\": 736,\r\n \"TicketId\": 265156,\r\n \"SpokeTo\": \"Peggy\"\r\n}"},"url":"{{url}}/messages"},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"70","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Wed, 02 May 2018 16:20:27 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Tue Jan 19 2038 03:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-danielh.gwis.io","path":"/","secure":false,"value":"mcvrr5aj8mommat3jkugnhj9g3","key":"PHPSESSID"}],"responseTime":null,"body":"{\n \"success\": true,\n \"msg\": \"New Message was created\",\n \"data\": {\n \"id\": 31072\n }\n}"},{"id":"d50ae092-4c1b-4ba1-b896-17581dcfbe31","name":"Create Message Invalid: Bad Parameter","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","disabled":false}],"body":{"mode":"raw","raw":"{\r\n \"ParentMessageId\": null,\r\n \"UserId\": null,\r\n \"ClientId\": 402,\r\n \"MessageClassId\": 4,\r\n \"Message\": \"Tech missed troubleshooting\",\r\n \"AdministratorMessage\": \"Supervisor spoke with tech\",\r\n \"Header\": \"Missed T/S\",\r\n \"Etr\": null,\r\n \"IsScheduled\": 0,\r\n \"MessageReasonId\": 8,\r\n \"AssignToUserId\": 736,\r\n \"TicketId\": 265156,\r\n \"SpokeTo\": \"Peggy\"\r\n}"},"url":"{{url}}/messages"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"68","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Wed, 02 May 2018 16:24:32 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Tue Jan 19 2038 03:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-danielh.gwis.io","path":"/","secure":false,"value":"mcvrr5aj8mommat3jkugnhj9g3","key":"PHPSESSID"}],"responseTime":null,"body":"{\r\n \"success\" : false,\r\n \"msg\" : \"error\",\r\n \"data\" : {\r\n \"UserId\" : [\"Cannot be null\"]\r\n }\r\n}"}],"_postman_id":"bd18bf0f-853f-40c3-80de-5c6d046f97a7"},{"name":"Retrieve All Messages","id":"8b5f0493-9f47-4294-8325-e92685e7c8b5","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{url}}/messages?clientid=402","description":"

Retrieves all Messages, query parameters are required

Retrieves the specified Message

Updates a Message based on the data in the request body

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Attribute	Type	Required	Description
ParentMessageId	number	optional	ID of parent message this message is associated with
UserId	number	required	User ID of user that created the message
ClientId	number	required	Client that this message is associated with
MessageClassId	number	required	Message Class of the current message
Message	string	required	Display text of message
AdministratorMessage	string	optional	Display text of message only visible to administrators
Header	string	required	Title of the message
Etr	string	optional	Date that issue will be resolved for messages relating to outages
IsScheduled	boolean	required	If the issue associated with the message was scheduled or not
MessageReasonId	number	optional	Reason ID of the current message
AssignToUserId	number	optional	User ID that current message is assigned to
TicketId	number	optional	Ticket ID that current message is associated with
SpokeTo	string	optional	Customer name that tech spoke to for this associated message

","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}},"urlObject":{"path":["messages","31072"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"00fc945f-d1dc-4f79-83d5-90205e371808","name":"Update Message","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","disabled":false}],"body":{"mode":"raw","raw":"{\r\n \"ParentMessageId\": null,\r\n \"UserId\": 888,\r\n \"ClientId\": 402,\r\n \"MessageClassId\": 4,\r\n \"Message\": \"Tech missed troubleshooting\",\r\n \"AdministratorMessage\": \"Supervisor spoke with tech\",\r\n \"Header\": \"Missed T/S\",\r\n \"Etr\": null,\r\n \"IsScheduled\": 0,\r\n \"MessageReasonId\": 8,\r\n \"AssignToUserId\": 736,\r\n \"TicketId\": 265156,\r\n \"SpokeTo\": \"Hank\"\r\n}"},"url":"{{url}}/messages/31072"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"461","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Wed, 02 May 2018 16:54:08 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Tue Jan 19 2038 03:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-danielh.gwis.io","path":"/","secure":false,"value":"mcvrr5aj8mommat3jkugnhj9g3","key":"PHPSESSID"}],"responseTime":null,"body":"{\n \"success\": true,\n \"msg\": \"Message was updated\",\n \"data\": {\n \"id\": 31072,\n \"ParentMessageId\": null,\n \"ModifyUserId\": 888,\n \"ModifyDate\": \"2018-05-02 10:54:00\",\n \"UserId\": 888,\n \"ClientId\": 402,\n \"MessageClassId\": 4,\n \"Message\": \"Tech missed troubleshooting\",\n \"AdministratorMessage\": \"Supervisor spoke with tech\",\n \"Header\": \"Missed T/S\",\n \"Etr\": null,\n \"DateAdded\": \"2018-05-02 10:20:00\",\n \"DateRemoved\": null,\n \"IsScheduled\": 0,\n \"MessageReasonId\": 8,\n \"AssignToUserId\": 736,\n \"TicketId\": 265156,\n \"SpokeTo\": \"Hank\"\n }\n}"},{"id":"74a23df3-3ee6-4e37-9f25-91a90223becf","name":"Update Message Invalid: Bad Parameter","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","disabled":false}],"body":{"mode":"raw","raw":"{\r\n \"ParentMessageId\": null,\r\n \"UserId\": 888,\r\n \"ClientId\": null,\r\n \"MessageClassId\": 4,\r\n \"Message\": \"Tech missed troubleshooting\",\r\n \"AdministratorMessage\": \"Supervisor spoke with tech\",\r\n \"Header\": \"Missed T/S\",\r\n \"Etr\": null,\r\n \"IsScheduled\": 0,\r\n \"MessageReasonId\": 8,\r\n \"AssignToUserId\": 736,\r\n \"TicketId\": 265156,\r\n \"SpokeTo\": \"Hank\"\r\n}"},"url":"{{url}}/messages/31072"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"70","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Wed, 02 May 2018 16:55:25 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Tue Jan 19 2038 03:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-danielh.gwis.io","path":"/","secure":false,"value":"mcvrr5aj8mommat3jkugnhj9g3","key":"PHPSESSID"}],"responseTime":null,"body":"{\r\n \"success\" : false,\r\n \"msg\" : \"error\",\r\n \"data\" : {\r\n \"ClientId\" : [\"Cannot be null\"]\r\n }\r\n}"}],"_postman_id":"9e5bf0d5-b3a3-4af4-94fa-780c6ffc4c91"},{"name":"Remove Message","id":"de58478f-782f-4e3f-8abb-ec801cda63c3","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/messages/31072","description":"

Removes the specified Message

Messages are used to store information such as whiteboards, outage messages, and training logs.

\n","event":[{"listen":"prerequest","script":{"id":"1a928ca7-0404-4b47-bd37-e1cfe3283351","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"5ff74910-9a8c-4e36-8479-11816e9b54ec","type":"text/javascript","exec":[""]}}],"_postman_id":"39f1fc9f-b2da-40c7-b70b-0071d969375c","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Message Class","item":[{"name":"Retrieve All Message Classes","id":"f141390d-7506-4bec-b802-6c1629fb511e","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/messageClass","description":"

Retrieves all Message Classes

Retrieves the specified Message Class

Message Class is for the various types of messages that are associated with a specific Message.

\n","event":[{"listen":"prerequest","script":{"id":"625125b2-c9f1-47ff-9603-155894e39857","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"2667ef8b-0c85-4564-8bde-b6c0e9d879c0","type":"text/javascript","exec":[""]}}],"_postman_id":"c14f02d0-b474-4b2a-9984-06d36107d855","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Message Class Reasons","item":[{"name":"Retrieve All Message Class Reasons","id":"3ccaf225-6138-4475-865e-fadab0cf6a64","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/messageClassReasons","description":"

Retrieves all Message Class Reason associations

Retrieves the specified Message Class Reason association

Message Class Reasons creates an association between Message Classes and Message Reasons.

\n","event":[{"listen":"prerequest","script":{"id":"6ff17a01-8202-43e8-9035-378adbd9a02b","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"ef5e6d65-3b15-479e-b14e-22b547869c4d","type":"text/javascript","exec":[""]}}],"_postman_id":"2ecad91f-f952-4dcd-a503-e12c5776e9bb","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Message Reasons","item":[{"name":"Retrieve All Message Reasons","id":"47f03df6-c884-4890-b5b9-57ce069a7203","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/messageReasons","description":"

Retrieves all Message Reasons

Retrieves the specified Message Reason

Messaqge Reasons is another category associated with a Message that is normally used for praise logs and training logs.

\n","event":[{"listen":"prerequest","script":{"id":"c896888c-191a-4d92-b0b7-d7144c3ba5dc","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"e8290d43-2d1a-4f7e-aed0-e48cdc89eea5","type":"text/javascript","exec":[""]}}],"_postman_id":"5b4f1b57-d2ee-4a48-81cb-4e0ff82605a3","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Modems","item":[{"name":"Retrieve All Modems","id":"5ef45c44-5d1d-4d34-8de1-832e72f3a603","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/modems","description":"

Retrieves all Modems

Retrieves the specified Modem

Modems contains information such as brand and model for a specific Modem.

\n","event":[{"listen":"prerequest","script":{"id":"88ef3b3f-f517-40d4-ba17-aa273ed9d7be","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"f3e69bcd-3b1d-45f0-8c30-b2c934def0ad","type":"text/javascript","exec":[""]}}],"_postman_id":"2db6b302-d00d-48ff-9872-93b820153995","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Modem File Storages","item":[{"name":"Retrieve All Modem File Storages","id":"5b7c84a2-33da-425f-8c69-7faf0effecfb","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/modemFileStorages","description":"

Retrieves all Modem File Storage associations

Retrieves the specified Modem File Storage association

Modem File Storages is an association between a Modem and a File Storage.

\n","event":[{"listen":"prerequest","script":{"id":"0accce19-0896-4d21-87a1-a17342b0601b","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"a9b869a0-dc4f-439d-b4f1-1313a8da14d7","type":"text/javascript","exec":[""]}}],"_postman_id":"66eb332c-0658-4041-8ec1-51b23e6238fe","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Modem Lights","item":[{"name":"Retrieve All Modem Lights","id":"52f17c40-6225-4f5a-9fea-7821baf916c4","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/modemLights","description":"

Retrieves all Modem Lights

Retrieve the specified Modem Light

Modem Lights contains information about the status lights of a specific Modem.

\n","event":[{"listen":"prerequest","script":{"id":"94cc1805-1b7a-4a7f-81c3-3087cdf8dfea","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"d727d288-dfa2-4645-b606-bcff4d9fb6a7","type":"text/javascript","exec":[""]}}],"_postman_id":"9b4061b4-32e4-4433-82f0-b83127290594","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Operating Systems","item":[{"name":"Retrieve All Operating Systems","id":"f026dbdf-b4f3-40b7-aa6f-528376e522ac","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{url}}/operatingSystems","description":"

Retrieve all Operating Systems

Retrieves the specified Operating System

Operating Systems contain the names of operating systems that are used in the Helpdesk.

\n","event":[{"listen":"prerequest","script":{"id":"10653f42-803b-47ac-9671-fdbaa1fccbe1","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"54d1ebee-48dd-4860-ab1e-c84e38f5ef81","type":"text/javascript","exec":[""]}}],"_postman_id":"3650efbb-642c-43d7-9b4e-884af16d60e5","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Ping","item":[{"name":"Status Check","id":"f51ad559-eae2-4ffb-85e0-21061d4b1396","request":{"auth":{"type":"noauth","isInherited":false},"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/ping","description":"

A quick check to see if the API is functioning correctly

\n","urlObject":{"path":["ping"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"a55b2694-6e2d-4456-8766-4fa38397efed","name":"Status Check Invalid","originalRequest":{"method":"GET","header":[],"url":"{{url}}/ping"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"19","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Thu, 03 May 2018 16:09:52 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Tue Jan 19 2038 03:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-danielh.gwis.io","path":"/","secure":false,"value":"mcvrr5aj8mommat3jkugnhj9g3","key":"PHPSESSID"}],"responseTime":null,"body":"{\r\n \"status\" : \"failed\"\r\n}"},{"id":"d948b6fa-66ee-424a-95ef-daea3796e2aa","name":"Status Check Valid","originalRequest":{"method":"GET","header":[],"url":"{{url}}/ping"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"15","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Thu, 03 May 2018 16:09:22 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"},{"key":"X-Powered-By","value":"ARR/3.0","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"},{"key":"X-Powered-By","value":"ASP.NET","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[],"responseTime":null,"body":"{\r\n \"status\" : \"ok\"\r\n}"}],"_postman_id":"f51ad559-eae2-4ffb-85e0-21061d4b1396"}],"id":"a1e4859f-4b72-4683-96d7-9236068cd6d4","description":"

Ping is a test route to make sure the API is functioning at a basic level.

\n","event":[{"listen":"prerequest","script":{"id":"fd5c3c8a-f69c-4b84-8d9c-a7cfcf99a44b","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"dacc6755-7160-4bd4-8b04-32499cc37c1f","type":"text/javascript","exec":[""]}}],"_postman_id":"a1e4859f-4b72-4683-96d7-9236068cd6d4","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"QuickTickets","item":[{"name":"Create Quick Ticket","id":"cdd8800c-257d-4891-8987-e7e1c6b69e8a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\n\t\"QuickTicketType\": 63,\n\t\"Client\": 37,\n\t\"Body\": \"We were just testing an outage\",\n\t\"CallersName\": \"John Doe\",\n\t\"BestContact\": \"605-123-4567\"\n}"},"url":"{{url}}/quicktickets","description":"

Creates a new Quick Ticket based on data in the request body

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Attribute	Type	Required	Description
QuickTicketType	number	required	ID of the associated Quick Ticket Type
Client	number	required	ID of the associated Client
CallersName	string	optional	The name of the caller
BestContact	string	optional	The phone number of the caller
Body	string	required	Details about the call

Retrieves all Quick Ticket records

Retrieves the specified Quick Ticket

Retrieves the specified Ticket

Retrieves all Routers

Retrieves the specified Router

Routers contains information such as brand and model for a specific Router.

\n","event":[{"listen":"prerequest","script":{"id":"497adc7b-1fac-4db3-8321-db93cf681cfd","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"d925ac92-0329-441d-92c4-2d6bc2693620","type":"text/javascript","exec":[""]}}],"_postman_id":"e98b7553-da07-4ce7-9fba-9ae5d731b0b8","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Router File Storages","item":[{"name":"Retrieve All Router File Storages","id":"641962ac-f8f7-452c-8dba-10043f245f1b","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/routerFileStorages","description":"

Retrieve all Router File Storage associations

Retrieves the specified Router File Storage association

Router File Storages is an association between a Router and a File Storage.

\n","event":[{"listen":"prerequest","script":{"id":"a78311dd-2f42-4886-84ea-d2896b14259b","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"dcc78b0b-1844-4b90-b44a-d303adcb8728","type":"text/javascript","exec":[""]}}],"_postman_id":"f62a0538-64b4-4d3f-93a5-28df0965405a","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Router Lights","item":[{"name":"Retrieve All Router Lights","id":"558fcbb6-62d9-42e0-a3e0-43382b602418","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/routerLights","description":"

Retrieves all Router Lights

Retrieves the specified Router Light

Router Lights contains information about the status lights of a specific Router.

\n","event":[{"listen":"prerequest","script":{"id":"c09eab16-8a0a-4f62-a385-7e829b1b0753","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"4c25d9d1-4f78-41c0-b795-8fd57a8acd72","type":"text/javascript","exec":[""]}}],"_postman_id":"e7a2dcb9-79f7-49ab-bf33-38fd89aaa150","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Scheduled Reports","item":[{"name":"Retrieve All Scheduled Reports","id":"8becdb71-5ee2-482b-820e-5937283e3b32","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/scheduledReports","description":"

Retrieves all Scheduled Reports

Retrieves the specified Scheduled Report

Scheduled Reports defines when and how often Reports should be ran and who they should be emailed to.

\n","event":[{"listen":"prerequest","script":{"id":"db8bf3a3-c1d7-43da-aad6-9c17dd285d81","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"37ccdf1b-e7c9-43dd-b927-06ad26ca94c5","type":"text/javascript","exec":[""]}}],"_postman_id":"d581f9de-dd14-46eb-996d-550936d939d8","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Subscribers","item":[{"name":"Lock","item":[{"name":"Create Subscriber Lock","id":"effc4872-cd7a-4ab2-936f-c6a849bc2c32","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":""},"url":"{{url}}/lock/405395","description":"

Creates a new Subscrber lock by changing the LockedByUserId property of the subscriber from the subscriber id in the request URL to the currently authenticated user's UserId

Removes a Subscrber lock by changing the LockedByUserId property of the subscriber from the subscriber id in the request URL to null

Unlocks all subscribers currently locked by the logged in user by updating all subscriber's LockedByUserId property to null if it matches the current user's UserId

Unlocks all subscribers currently locked by the specified user by updating all subscriber's LockedByUserId property to null if it matches the current UserId in the URL

Lock routes associated with a subscriber

\n","_postman_id":"b007464f-f354-4405-9117-7c23d90eba68","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Create Subscriber","id":"1d4d49fd-e2e9-420e-9944-6873d8a3fe6d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\r\n \"Username\": \"pfry\",\r\n \"ClientId\": 37,\r\n \"DomainId\": 1,\r\n \"ConnectionId\": 1,\r\n \"ModemId\": 1,\r\n \"RouterId\": 1,\r\n \"OperatingSystemId\": 1,\r\n \"FirstName\": \"Philip\",\r\n \"LastName\": \"Fry\",\r\n \"CompanyName\": \"Planet Express\",\r\n \"AlternateEmail\": \"fry@planetexpress.com\",\r\n \"PhoneNumber\": 6055555555,\r\n \"AlternatePhoneNumber\": null,\r\n \"Address\": \"123 West 57th street\",\r\n \"City\": \"Manhattan\",\r\n \"State\": \"NY\",\r\n \"ZipCode\": \"10012\",\r\n \"Comments\": \"Executive Delivery Boy\",\r\n \"SendSurveys\": true,\r\n \"SendSurveysToAlt\": false,\r\n \"LockedByUserId\": null\r\n}"},"url":"{{url}}/subscribers","description":"

Creates a new Subscriber based on the data in the request body

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Attribute	Type	Required	Description
Username	string	required	Userame of subscriber
ClientId	number	required	ISP subscriber is associated with
DomainId	number	optional	Domain subscriber is associated with
ConnectionId	number	optional	ID number of subscribers connection type
ModemId	number	optional	ID number of subscribers modem
RouterId	number	optional	ID number of subscribers router
FirstName	string	required	Subscribers first name
LastName	string	required	Subscribers last name
CompanyName	string	optional	Subscribers company name
AlternateEmail	string	optional	Subscribers alternate email address
PhoneNumber	string	required	Subscribers primary phone number
AlternatePhoneNumber	string	optional	Subscribers alternate phone number
Address	string	optional	Subscribers address
City	string	optional	Subscribers City
State	string	optional	Subscribers two digit state code
ZipCode	number	optional	Subscribers 5 digit zip code
Comments	string	optional	Additional comments related to subscriber
SendSurveys	boolean	required	Whether surveys should be sent to subscriber's primary email address
SendSurveysToAlt	boolean	required	Whether surveys should be sent to subscriber's alternate email address
LockedByUserID	number	optional	UserId that currently has the ticket opened/locked

","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}},"urlObject":{"path":["subscribers"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"5b07d1cc-8bcc-4c7e-8d97-7b56dab24338","name":"Create Subscriber","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","disabled":false}],"body":{"mode":"raw","raw":"{\r\n \"Username\": \"pfry\",\r\n \"ClientId\": 402,\r\n \"DomainId\": 467,\r\n \"ConnectionId\": null,\r\n \"ModemId\": null,\r\n \"RouterId\": null,\r\n \"FirstName\": \"Philip\",\r\n \"LastName\": \"Fry\",\r\n \"CompanyName\": \"Planet Express\",\r\n \"AlternateEmail\": \"fry@planetexpress.com\",\r\n \"PhoneNumber\": \"6055555555\",\r\n \"AlternatePhoneNumber\":\"\",\r\n \"Address\": \"123 West 57th street\",\r\n \"City\": \"Manhattan\",\r\n \"State\": \"NY\",\r\n \"ZipCode\": \"10012\",\r\n \"Comments\": \"Executive Delivery Boy\",\r\n \"SendSurveys\": true,\r\n \"SendSurveysToAlt\": false,\r\n \"LockedByUserId\": null\r\n}"},"url":"{{url}}/subscribers"},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"74","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Thu, 03 May 2018 21:20:19 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Tue Jan 19 2038 03:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-danielh.gwis.io","path":"/","secure":false,"value":"mcvrr5aj8mommat3jkugnhj9g3","key":"PHPSESSID"}],"responseTime":null,"body":"{\n \"success\": true,\n \"msg\": \"New Subscriber was created\",\n \"data\": {\n \"id\": 359823\n }\n}"},{"id":"7d834133-432e-4403-a2ba-5e4581919dfa","name":"Create Subscriber Invalid: Bad Parameter","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","disabled":false}],"body":{"mode":"raw","raw":"{\r\n \"Username\": null,\r\n \"ClientId\": 402,\r\n \"DomainId\": 467,\r\n \"ConnectionId\": null,\r\n \"ModemId\": null,\r\n \"RouterId\": null,\r\n \"FirstName\": \"Philip\",\r\n \"LastName\": \"Fry\",\r\n \"CompanyName\": \"Planet Express\",\r\n \"AlternateEmail\": \"fry@planetexpress.com\",\r\n \"PhoneNumber\": \"6055555555\",\r\n \"AlternatePhoneNumber\":\"\",\r\n \"Address\": \"123 West 57th street\",\r\n \"City\": \"Manhattan\",\r\n \"State\": \"NY\",\r\n \"ZipCode\": \"10012\",\r\n \"Comments\": \"Executive Delivery Boy\",\r\n \"SendSurveys\": true,\r\n \"SendSurveysToAlt\": false,\r\n \"LockedByUserId\": null\r\n}"},"url":"{{url}}/subscribers"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"70","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Thu, 03 May 2018 21:21:10 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Tue Jan 19 2038 03:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-danielh.gwis.io","path":"/","secure":false,"value":"mcvrr5aj8mommat3jkugnhj9g3","key":"PHPSESSID"}],"responseTime":null,"body":"{\r\n \"success\" : false,\r\n \"msg\" : \"error\",\r\n \"data\" : {\r\n \"Username\" : [\"Cannot be null\"]\r\n }\r\n}"}],"_postman_id":"1d4d49fd-e2e9-420e-9944-6873d8a3fe6d"},{"name":"Retrieve All Subscribers","id":"fd8c7a64-43de-4478-9f1b-a5a6dda6564e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{url}}/subscribers?username=pfry","description":"

Retrieves all Subscribers, search query is required

Retrieves the specified Subscriber

Updates a Subscriber based on the data in the request body

Attribute	Type	Required	Description
Username	string	required	Userame of subscriber
ClientId	number	required	ISP subscriber is associated with
DomainId	number	optional	Domain subscriber is associated with
ConnectionId	number	optional	ID number of subscribers connection type
ModemId	number	optional	ID number of subscribers modem
RouterId	number	optional	ID number of subscribers router
FirstName	string	required	Subscribers first name
LastName	string	required	Subscribers last name
CompanyName	string	optional	Subscribers company name
AlternateEmail	string	optional	Subscribers alternate email address
PhoneNumber	string	required	Subscribers primary phone number
AlternatePhoneNumber	string	optional	Subscribers alternate phone number
Address	string	optional	Subscribers address
City	string	optional	Subscribers City
State	string	optional	Subscribers two digit state code
ZipCode	number	optional	Subscribers 5 digit zip code
Comments	string	optional	Additional comments related to subscriber
SendSurveys	boolean	required	Whether surveys should be sent to subscriber's primary email address
SendSurveysToAlt	boolean	required	Whether surveys should be sent to subscriber's alternate email address
LockedByUserID	number	optional	UserId that currently has the ticket opened/locked

","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}},"urlObject":{"path":["subscribers","405395"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"bc177cf9-f5e6-40ad-8c1e-da81de99b75f","name":"Update Subscriber","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","disabled":false}],"body":{"mode":"raw","raw":"{\r\n \"Username\": \"pfry\",\r\n \"ClientId\": 402,\r\n \"DomainId\": 467,\r\n \"ConnectionId\": null,\r\n \"ModemId\": null,\r\n \"RouterId\": null,\r\n \"FirstName\": \"Philip\",\r\n \"LastName\": \"Fry\",\r\n \"CompanyName\": \"Planet Express\",\r\n \"AlternateEmail\": \"fry@planetexpress.com\",\r\n \"PhoneNumber\": \"6055555555\",\r\n \"AlternatePhoneNumber\":\"\",\r\n \"Address\": \"123 West 57th street\",\r\n \"City\": \"Manhattan\",\r\n \"State\": \"NY\",\r\n \"ZipCode\": \"10012\",\r\n \"Comments\": \"Delivery Boy\",\r\n \"SendSurveys\": true,\r\n \"SendSurveysToAlt\": false,\r\n \"LockedByUserId\": null\r\n}"},"url":"{{url}}/subscribers/359823"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"744","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Thu, 03 May 2018 21:27:36 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Tue Jan 19 2038 03:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-danielh.gwis.io","path":"/","secure":false,"value":"mcvrr5aj8mommat3jkugnhj9g3","key":"PHPSESSID"}],"responseTime":null,"body":"{\r\n \"success\" : true,\r\n \"msg\" : \"Subscriber was updated\",\r\n \"data\" : {\r\n \"id\" : 359823,\r\n \"ModifyUserId\" : 888,\r\n \"ModifyDate\" : \"2018-05-03 15:20:00\",\r\n \"DateAdded\" : \"2018-05-03 15:20:00\",\r\n \"Username\" : \"pfry\",\r\n \"ClientId\" : 402,\r\n \"DomainId\" : 467,\r\n \"ConnectionId\" : null,\r\n \"ModemId\" : null,\r\n \"RouterId\" : null,\r\n \"OperatingSystemId\" : null,\r\n \"FirstName\" : \"Philip\",\r\n \"LastName\" : \"Fry\",\r\n \"CompanyName\" : \"Planet Express\",\r\n \"AlternateEmail\" : \"fry@planetexpress.com\",\r\n \"PhoneNumber\" : \"6055555555\",\r\n \"AlternatePhoneNumber\" : null,\r\n \"Address\" : \"123 West 57th street\",\r\n \"City\" : \"Manhattan\",\r\n \"State\" : \"NY\",\r\n \"ZipCode\" : \"10012\",\r\n \"Comments\" : \"Executive Delivery Boy\",\r\n \"LastTicketOpened\" : null,\r\n \"LastTicketClosed\" : null,\r\n \"TotalTickets\" : 0,\r\n \"SendSurveys\" : 1,\r\n \"SendSurveysToAlt\" : 0,\r\n \"LockedByUserId\" : null,\r\n \"InformationLastUpdated\" : \"2018-05-03 15:20:00\"\r\n }\r\n}"},{"id":"fc215e55-c2ea-4cb2-b6b0-28d3e05cd8dc","name":"Update Subscriber Invalid: Bad Parameter","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","disabled":false}],"body":{"mode":"raw","raw":"{\r\n \"Username\": null,\r\n \"ClientId\": 402,\r\n \"DomainId\": 467,\r\n \"ConnectionId\": null,\r\n \"ModemId\": null,\r\n \"RouterId\": null,\r\n \"FirstName\": \"Philip\",\r\n \"LastName\": \"Fry\",\r\n \"CompanyName\": \"Planet Express\",\r\n \"AlternateEmail\": \"fry@planetexpress.com\",\r\n \"PhoneNumber\": \"6055555555\",\r\n \"AlternatePhoneNumber\":\"\",\r\n \"Address\": \"123 West 57th street\",\r\n \"City\": \"Manhattan\",\r\n \"State\": \"NY\",\r\n \"ZipCode\": \"10012\",\r\n \"Comments\": \"Delivery Boy\",\r\n \"SendSurveys\": true,\r\n \"SendSurveysToAlt\": false,\r\n \"LockedByUserId\": null\r\n}"},"url":"{{url}}/subscribers/359823"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"70","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Thu, 03 May 2018 21:27:57 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Tue Jan 19 2038 03:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-danielh.gwis.io","path":"/","secure":false,"value":"mcvrr5aj8mommat3jkugnhj9g3","key":"PHPSESSID"}],"responseTime":null,"body":"{\r\n \"success\" : false,\r\n \"msg\" : \"error\",\r\n \"data\" : {\r\n \"Username\" : [\"Cannot be null\"]\r\n }\r\n}"}],"_postman_id":"af89b4c7-4f6c-4626-8af0-863f1c51cf09"},{"name":"Remove Subscriber","id":"ea096736-889d-478f-8781-b285c4b1265d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"body":{"mode":"raw","raw":""},"url":"{{url}}/subscribers/359823","description":"

Removes the specified Subscriber

Subscribers is all the data that is associated with a subscriber/customer. When a user is editing a subscriber, that subscriber should be locked to prevent other users from editing at the same time.

\n","event":[{"listen":"prerequest","script":{"id":"5c4736eb-5ad9-4215-ae83-7d4eb678a14b","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"8cb43ba8-a948-4fda-8c3d-ab8548a5d95a","type":"text/javascript","exec":[""]}}],"_postman_id":"dd246ca3-9ccb-4bd4-9625-a72a36ff2324","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Survey Questions","item":[{"name":"Retrieve All Survey Questions","id":"ea6d3ab7-e875-43d6-9b21-377eab76f749","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/surveyQuestions","description":"

Retrieves all Survey Questions

Retrieves the specified Survey Question

Survey Questions are the individual questions that are part of a customer Survey.

\n","event":[{"listen":"prerequest","script":{"id":"a6f51adb-ec4c-49e8-8bc7-7d9ef0c51375","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"1726aad4-e7a3-4000-b570-e79308683b80","type":"text/javascript","exec":[""]}}],"_postman_id":"aae135e2-a42d-4371-9b76-59f5afd51158","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Survey Returns","item":[{"name":"Retrieve All Survey Returns","id":"ddc22328-6755-45e9-b64c-355ef38fe631","request":{"method":"GET","header":[],"url":"{{url}}/surveysearch?updateuser=pfry","description":"

Retrieves all Survey Returns, search query is required

Retrieves the specified Survey Return

Survey Returns are the responses from a completed Survey.

\n","event":[{"listen":"prerequest","script":{"id":"d6f1693d-643f-4e7f-a2e2-cfc4b392e21f","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"e4d37137-65e4-48dc-b05c-b81cdb0d4282","type":"text/javascript","exec":[""]}}],"_postman_id":"92b3f3d1-0430-40ac-b6aa-9cd448d8e964","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Survey Search","item":[{"name":"Retrieve all Survey Returns","id":"55715077-4044-4e6a-8933-7684d5266f92","request":{"method":"GET","header":[],"url":"{{url}}/surveysearch?ticketid=4692111","description":"

Retrieves all Survey Returns, search query is required

Retrieves all Survery Returned Answers, search query is required

Retrieves the specified Survey Returned Answer

Survey Returned Answers is an association between a Survey and the response in Survey Return.

\n","event":[{"listen":"prerequest","script":{"id":"8abfae5f-c513-4868-9d24-b3ba744f4047","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"09e56273-1c21-4bd6-a882-a5745bbdd8fb","type":"text/javascript","exec":[""]}}],"_postman_id":"ca507542-7ecf-49be-a5b7-c806b19c449e","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Templates","item":[{"name":"Retrieve All Templates","id":"b5bca719-8798-4533-968e-1e128b8962d1","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/templates?template=no%20dial%20tone","description":"

Retrieve all Templates

Retrieves the specified Template

Templates contain the xml data used to to build the step by step directions for trouble shooting during a call.

\n","event":[{"listen":"prerequest","script":{"id":"6a7e368a-1b89-4761-8005-02dcbd244eed","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"36c0ff9d-bb57-4d5f-b2ed-41f7b35f6db1","type":"text/javascript","exec":[""]}}],"_postman_id":"8121d742-5256-4458-a93f-eb7031b24c67","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Template Conditions","item":[{"name":"Get All Template Conditions","id":"2756a1ec-179a-4972-ac81-3ac781d660da","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{url}}/templateconditions","description":"

Get all template condition records

Retrieves the specified template condition by passing the templateconditionid in the route path

Retrieves all Template Nodes

Retrieves the specified Template Node

Template Nodes are global pieces of a Template that can be used in various Templates.

\n","event":[{"listen":"prerequest","script":{"id":"47fef80e-f178-4905-93f2-d910a43c7bbe","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"4beff0f0-30bb-4e89-9365-4eaa86ef1db6","type":"text/javascript","exec":[""]}}],"_postman_id":"6fdc03de-f99c-41d8-8855-aa68fe23e7c6","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Template Pages","item":[{"name":"Retrieve All Template Pages","id":"7320a109-eced-4fa1-ae70-cc71eb4e91b1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{url}}/templatepages","description":"

Get all template page records

Retrieves the specified template page by passing the templatepageid in the route path

Creates a new Ticket based on data in the request body

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Attribute	Type	Required	Description
SubscriberId	number	required	ID of subscriber ticket is associated with
WorkOrderId	number	optional	ID of the Customer Care Center work order associated with this ticket
TicketHistory	array	required	Array containing the new tickets first Ticket History Entry
SpokeTo	string	required	Name of the person the technician spoke with
TicketProblemId	number	required	ID of the problem the entry is categorized under
TicketStateId	number	required	ID of the state the entry is flagged as
Comment	string	required	Summary of the troubleshooting that the technician performed
EscalateComment	string	optional	Brief synopsis of the issue that the ISP office can quickly look at
FlagStates	string	optional	Flag bits that show special flags associated with the entry
CallDirection	string	optional	Whether the call was incoming, outgoing, or n/a
AssignToUserId	number	optional	ID of the user the entry is assigned to

","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}},"urlObject":{"path":["tickets"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"4d8bb0ca-17fc-43f1-af8b-6f613d2edd21","name":"Create Ticket","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","disabled":false}],"body":{"mode":"raw","raw":"{\r\n \"SubscriberId\": 359824,\r\n \"WorkOrderId\": null,\r\n \"TicketHistory\": [\r\n {\r\n \"SpokeTo\": \"Fry\",\r\n \"TicketProblemId\": 907,\r\n \"TicketStateId\": 1,\r\n \"Comment\": \"Powercycled modem and issue was resolved\",\r\n \"EscalateComment\": \"Escalating so office is aware of issue\",\r\n \"FlagStates\": \"00000000\",\r\n \"CallDirection\": \"IN\",\r\n \"AssignToUserId\": null\r\n }\r\n ]\r\n}"},"url":"{{url}}/tickets"},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"71","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Fri, 04 May 2018 15:33:21 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Tue Jan 19 2038 03:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-danielh.gwis.io","path":"/","secure":false,"value":"mcvrr5aj8mommat3jkugnhj9g3","key":"PHPSESSID"}],"responseTime":null,"body":"{\n \"success\": true,\n \"msg\": \"New Ticket was created\",\n \"data\": {\n \"id\": 1217841\n }\n}"},{"id":"ea2e9610-5e21-4be0-8adb-4b238dba2d5f","name":"Create Ticket Invalid: Bad Parameter","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","disabled":false}],"body":{"mode":"raw","raw":"{\r\n \"SubscriberId\": null,\r\n \"WorkOrderId\": null,\r\n \"TicketHistory\": [\r\n {\r\n \"SpokeTo\": \"Fry\",\r\n \"TicketProblemId\": 907,\r\n \"TicketStateId\": 1,\r\n \"Comment\": \"Powercycled modem and issue was resolved\",\r\n \"EscalateComment\": \"Escalating so office is aware of issue\",\r\n \"FlagStates\": \"00000000\",\r\n \"CallDirection\": \"IN\",\r\n \"AssignToUserId\": null\r\n }\r\n ]\r\n}"},"url":"{{url}}/tickets"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"74","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Fri, 04 May 2018 15:34:16 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Tue Jan 19 2038 03:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-danielh.gwis.io","path":"/","secure":false,"value":"mcvrr5aj8mommat3jkugnhj9g3","key":"PHPSESSID"}],"responseTime":null,"body":"{\r\n \"success\" : false,\r\n \"msg\" : \"error\",\r\n \"data\" : {\r\n \"SubscriberId\" : [\"Cannot be null\"]\r\n }\r\n}"}],"_postman_id":"084a4fad-de05-44e8-a131-124ad025694a"},{"name":"Retrieve All Tickets","id":"1b3ec025-82dc-40d6-bfce-d08dc4abf238","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{url}}/tickets?subscriberid=359824","description":"

Retrieves all Tickets, search query is required

Retrieves the specified Ticket

Updates a Ticket based on data in the request body

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Attribute	Type	Required	Description
SubscriberId	number	required	ID of subscriber ticket is associated with
WorkOrderId	number	optional	ID of the Customer Care Center work order associated with this ticket
TicketHistory	array	required	Array containing the new tickets first Ticket History Entry
SpokeTo	string	required	Name of the person the technician spoke with
TicketProblemId	number	required	ID of the problem the entry is categorized under
TicketStateId	number	required	ID of the state the entry is flagged as
Comment	string	required	Summary of the troubleshooting that the technician performed
EscalateComment	string	optional	Brief synopsis of the issue that the ISP office can quickly look at
FlagStates	string	optional	Flag bits that show special flags associated with the entry
CallDirection	string	optional	Whether the call was incoming, outgoing, or n/a
AssignToUserId	number	optional	ID of the user the entry is assigned to

","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}},"urlObject":{"path":["tickets","1217841"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"2322fd5a-493c-4f55-882f-c6fe8c287638","name":"Update Ticket","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","disabled":false}],"body":{"mode":"raw","raw":"{\r\n \"SubscriberId\": 359824,\r\n \"WorkOrderId\": null,\r\n \"TicketHistory\": [\r\n {\r\n \"SpokeTo\": \"Fry\",\r\n \"TicketProblemId\": 907,\r\n \"TicketStateId\": 1,\r\n \"Comment\": \"Explained how to powercycle modem to subscriber again. This resolved the issue.\",\r\n \"EscalateComment\": \"Escalating so office is aware of issue\",\r\n \"FlagStates\": \"00000000\",\r\n \"CallDirection\": \"IN\",\r\n \"AssignToUserId\": null\r\n }\r\n ]\r\n}"},"url":"{{url}}/tickets/1217841"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"1074","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Fri, 04 May 2018 15:38:33 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Tue Jan 19 2038 03:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-danielh.gwis.io","path":"/","secure":false,"value":"mcvrr5aj8mommat3jkugnhj9g3","key":"PHPSESSID"}],"responseTime":null,"body":"{\r\n \"success\" : true,\r\n \"msg\" : \"Ticket was updated\",\r\n \"data\" : [\r\n {\r\n \"id\" : 1217841,\r\n \"SubscriberId\" : 359824,\r\n \"SpokeTo\" : \"Fry\",\r\n \"FirstUpdateUserId\" : 888,\r\n \"LastUpdateUserId\" : 888,\r\n \"TicketProblemId\" : 907,\r\n \"TicketStateId\" : 1,\r\n \"WorkOrderId\" : null,\r\n \"FlagStates\" : \"00000000\",\r\n \"OpenDate\" : \"2018-05-04 09:33:00\",\r\n \"CloseDate\" : null,\r\n \"LastUpdateDate\" : \"2018-05-04 09:39:00\",\r\n \"EscalateReminderSent\" : 0,\r\n \"AssignToUserId\" : null,\r\n \"TicketHistory\" : [\r\n {\r\n \"id\" : 2316198,\r\n \"TicketId\" : 1217841,\r\n \"UpdateUserId\" : 888,\r\n \"UpdateDate\" : \"2018-05-04 09:33:00\",\r\n \"SpokeTo\" : \"Fry\",\r\n \"TicketProblemId\" : 907,\r\n \"TicketStateId\" : 1,\r\n \"Comment\" : \"Powercycled modem and issue was resolved\",\r\n \"EscalateComment\" : \"Escalating so office is aware of issue\",\r\n \"FlagStates\" : \"00000000\",\r\n \"CallDirection\" : \"IN\",\r\n \"AssignToUserId\" : null\r\n }\r\n ]\r\n }\r\n ]\r\n}"},{"id":"5294dc3d-3f8c-4fac-bf22-a66ac9ccd902","name":"Update Ticket Invalid: Bad Parameter","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","disabled":false}],"body":{"mode":"raw","raw":"{\r\n \"SubscriberId\": null,\r\n \"WorkOrderId\": null,\r\n \"TicketHistory\": [\r\n {\r\n \"SpokeTo\": \"Fry\",\r\n \"TicketProblemId\": 907,\r\n \"TicketStateId\": 1,\r\n \"Comment\": \"Explained how to powercycle modem to subscriber again. This resolved the issue.\",\r\n \"EscalateComment\": \"Escalating so office is aware of issue\",\r\n \"FlagStates\": \"00000000\",\r\n \"CallDirection\": \"IN\",\r\n \"AssignToUserId\": null\r\n }\r\n ]\r\n}"},"url":"{{url}}/tickets/1217841"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"74","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Fri, 04 May 2018 15:38:54 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Tue Jan 19 2038 03:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-danielh.gwis.io","path":"/","secure":false,"value":"mcvrr5aj8mommat3jkugnhj9g3","key":"PHPSESSID"}],"responseTime":null,"body":"{\r\n \"success\" : false,\r\n \"msg\" : \"error\",\r\n \"data\" : {\r\n \"SubscriberId\" : [\"Cannot be null\"]\r\n }\r\n}"}],"_postman_id":"b17c67fa-c388-4fcd-8e6d-fae5a67f8ed4"},{"name":"Ticket Cleanup","id":"fe00c5df-204c-463a-bd37-461c2219dc01","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"}],"url":"{{url}}/ticketcleanup","description":"

Any Currently opened Tier 3 tickets that have been closed in eLation will be closed.\nResponse will contain an array of Ticket ID's that were closed.

Tickets contain the data of troubleshooting and other info for a specific Subscriber.

\n","event":[{"listen":"prerequest","script":{"id":"da7a3490-98c2-4685-a4a5-97ce79cf97e0","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"aa4e126e-994e-4f1b-af50-960cb078028a","type":"text/javascript","exec":[""]}}],"_postman_id":"54fc9ab4-5671-40a1-af11-b458f80f22ad","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Ticket History","item":[{"name":"Create Ticket History","id":"bb95d00f-8d56-43c2-aeec-48f861f20f97","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\r\n \"TicketId\": 1217842,\r\n \"SpokeTo\": \"Leela\",\r\n \"TicketProblemId\": 874,\r\n \"TicketStateId\": 3,\r\n \"Comment\": \"Gave subscriber DNS settings\",\r\n \"EscalateComment\": \"\",\r\n \"FlagStates\": \"00000000\",\r\n \"CallDirection\": \"IN\",\r\n \"AssignToUserId\": null\r\n}"},"url":"{{url}}/ticketHistory","description":"

Creates a new Ticket History based on data in the request body

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Attribute	Type	Required	Description
TicketId	number	required	ID of Ticket that Ticket History is associated with
SpokeTo	string	required	Name of the person the technician spoke with
TicketProblemId	number	required	ID of the problem the entry is categorized under
TicketStateId	number	required	ID of the state the entry is flagged as
Comment	string	required	Summary of the troubleshooting that the technician performed
EscalateComment	string	optional	Brief synopsis of the issue that the ISP office can quickly look at
FlagStates	string	optional	Flag bits that show special flags associated with the entry
CallDirection	string	optional	Whether the call was incoming, outgoing, or n/a
AssignToUserId	number	optional	ID of the user the entry is assigned to

","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}},"urlObject":{"path":["ticketHistory"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"3d2b8f9c-db42-4e0e-9ef5-5cbba963e2ff","name":"Create Ticket History","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","disabled":false}],"body":{"mode":"raw","raw":"{\r\n \"TicketId\": 1217842,\r\n \"SpokeTo\": \"Leela\",\r\n \"TicketProblemId\": 874,\r\n \"TicketStateId\": 3,\r\n \"Comment\": \"Gave subscriber DNS settings\",\r\n \"EscalateComment\": \"\",\r\n \"FlagStates\": \"00000000\",\r\n \"CallDirection\": \"IN\",\r\n \"AssignToUserId\": null\r\n}"},"url":"{{url}}/ticketHistory"},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"79","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Fri, 04 May 2018 15:48:07 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Tue Jan 19 2038 03:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-danielh.gwis.io","path":"/","secure":false,"value":"mcvrr5aj8mommat3jkugnhj9g3","key":"PHPSESSID"}],"responseTime":null,"body":"{\n \"success\": true,\n \"msg\": \"New Ticket History was created\",\n \"data\": {\n \"id\": 2316202\n }\n}"},{"id":"4918cdd0-2204-400a-a812-07512be76980","name":"Create Ticket History Invalid: Bad Parameter","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","disabled":false}],"body":{"mode":"raw","raw":"{\r\n \"TicketId\": 1217842,\r\n \"SpokeTo\": \"Leela\",\r\n \"TicketProblemId\": null,\r\n \"TicketStateId\": 3,\r\n \"Comment\": \"Gave subscriber DNS settings\",\r\n \"EscalateComment\": \"\",\r\n \"FlagStates\": \"00000000\",\r\n \"CallDirection\": \"IN\",\r\n \"AssignToUserId\": null\r\n}"},"url":"{{url}}/ticketHistory"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"77","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Fri, 04 May 2018 15:49:21 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Tue Jan 19 2038 03:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-danielh.gwis.io","path":"/","secure":false,"value":"mcvrr5aj8mommat3jkugnhj9g3","key":"PHPSESSID"}],"responseTime":null,"body":"{\r\n \"success\" : false,\r\n \"msg\" : \"error\",\r\n \"data\" : {\r\n \"TicketProblemId\" : [\"Cannot be null\"]\r\n }\r\n}"}],"_postman_id":"bb95d00f-8d56-43c2-aeec-48f861f20f97"},{"name":"Retrieve All Ticket Histories","id":"6ce47ee3-aee9-43c8-9678-3e16cc19a9a3","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{url}}/ticketHistory?ticketid=1217842","description":"

Retrieves all Ticket Histories, search query is required

Retrieves the specified Ticket History

Updates a Ticket History based on data in the request body

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Attribute	Type	Required	Description
TicketId	number	required	ID of Ticket that Ticket History is associated with
SpokeTo	string	required	Name of the person the technician spoke with
TicketProblemId	number	required	ID of the problem the entry is categorized under
TicketStateId	number	required	ID of the state the entry is flagged as
Comment	string	required	Summary of the troubleshooting that the technician performed
EscalateComment	string	optional	Brief synopsis of the issue that the ISP office can quickly look at
FlagStates	string	optional	Flag bits that show special flags associated with the entry
CallDirection	string	optional	Whether the call was incoming, outgoing, or n/a
AssignToUserId	number	optional	ID of the user the entry is assigned to

","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}},"urlObject":{"path":["ticketHistory","2316202"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"a1c868dc-665b-407a-a7aa-d6d55bfc369b","name":"Update Ticket History","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\r\n \"TicketId\": 1217842,\r\n \"SpokeTo\": \"Leela\",\r\n \"TicketProblemId\": 874,\r\n \"TicketStateId\": 1,\r\n \"Comment\": \"Gave subscriber DNS settings\",\r\n \"EscalateComment\": \"\",\r\n \"FlagStates\": \"00000000\",\r\n \"CallDirection\": \"IN\",\r\n \"AssignToUserId\": null\r\n}"},"url":"{{url}}/ticketHistory/2802097"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.17.10"},{"key":"Date","value":"Tue, 20 Oct 2020 14:39:29 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Content-Length","value":"334"},{"key":"Connection","value":"keep-alive"},{"key":"X-Powered-By","value":"PHP/7.2.30-1+ubuntu18.04.1+deb.sury.org+1"}],"cookie":[],"responseTime":null,"body":"{\n \"success\": true,\n \"msg\": \"TicketHistory was updated\",\n \"data\": {\n \"id\": 2802097,\n \"TicketId\": 1463331,\n \"UpdateUserId\": 120,\n \"UpdateDate\": \"2020-08-10T16:53:00Z\",\n \"SpokeTo\": \"Leela\",\n \"TicketProblemId\": 1355,\n \"TicketStateId\": 1,\n \"Comment\": \"Gave subscriber DNS settings\",\n \"EscalateComment\": \"\",\n \"FlagStates\": \"00000000\",\n \"CallDirection\": \"IN\",\n \"AssignToUserId\": null\n }\n}"},{"id":"dbb5cdeb-2171-40de-89f9-43e7e135389a","name":"Update Ticket History Invalid: Entity Not Found","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\r\n \"TicketId\": 1217842,\r\n \"SpokeTo\": \"Leela\",\r\n \"TicketProblemId\": 874,\r\n \"TicketStateId\": 1,\r\n \"Comment\": \"Gave subscriber DNS settings\",\r\n \"EscalateComment\": \"\",\r\n \"FlagStates\": \"00000000\",\r\n \"CallDirection\": \"IN\",\r\n \"AssignToUserId\": null\r\n}"},"url":"{{url}}/ticketHistory/2316202"},"status":"Not Found","code":404,"_postman_previewlanguage":"json","header":[{"key":"Server","value":"nginx/1.17.10"},{"key":"Date","value":"Tue, 20 Oct 2020 14:37:41 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Content-Length","value":"81"},{"key":"Connection","value":"keep-alive"},{"key":"X-Powered-By","value":"PHP/7.2.30-1+ubuntu18.04.1+deb.sury.org+1"}],"cookie":[],"responseTime":null,"body":"{\n \"success\": false,\n \"msg\": \"error\",\n \"data\": \"TicketHistory not found with ID: 2316202\"\n}"},{"id":"f07b2922-deea-4adf-b219-98affa7556c2","name":"Update Ticket History Invalid","originalRequest":{"method":"PUT","header":[{"key":"Content-Type","value":"application/json","disabled":false}],"body":{"mode":"raw","raw":"{\r\n \"TicketId\": null,\r\n \"SpokeTo\": \"Leela\",\r\n \"TicketProblemId\": 874,\r\n \"TicketStateId\": 1,\r\n \"Comment\": \"Gave subscriber DNS settings\",\r\n \"EscalateComment\": \"\",\r\n \"FlagStates\": \"00000000\",\r\n \"CallDirection\": \"IN\",\r\n \"AssignToUserId\": null\r\n}"},"url":"{{url}}/ticketHistory/2316202"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"Content-Length","value":"69","name":"Content-Length","description":"The length of the response body in octets (8-bit bytes)"},{"key":"Content-Type","value":"application/json;charset=utf-8","name":"Content-Type","description":"The mime type of this content"},{"key":"Date","value":"Fri, 25 May 2018 18:06:45 GMT","name":"Date","description":"The date and time that the message was sent"},{"key":"Server","value":"Microsoft-IIS/8.5","name":"Server","description":"A name for the server"},{"key":"X-Powered-By","value":"PHP/7.1.14","name":"X-Powered-By","description":"Specifies the technology (ASP.NET, PHP, JBoss, e.g.) supporting the web application (version details are often in X-Runtime, X-Version, or X-AspNet-Version)"}],"cookie":[{"expires":"Thu Apr 09 2037 07:14:07 GMT+0000 (Coordinated Universal Time)","httpOnly":false,"domain":"devhd-brendanl.gwis.io","path":"/","secure":false,"value":"cdkb8s3nn35c7sujklv2dg7q81","key":"PHPSESSID"}],"responseTime":null,"body":"{\r\n \"success\" : true,\r\n \"msg\" : \"error\",\r\n \"data\" : {\r\n \"TicketId\" : [\"Cannot be null\"]\r\n }\r\n}"}],"_postman_id":"07bbf4ca-c5ce-4469-a844-ce860abd03e6"},{"name":"Remove Ticket History","id":"77dd42c2-f68b-43e7-a86f-2df690d2b969","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/ticketHistory/2316202","description":"

Removes the specified Ticket History

Ticket History is a single set of troubleshooting completed that is associated with a Ticket. A single ticket will have a separate Ticket History for each time the Subscriber calls in until the issue is resolved.

\n","event":[{"listen":"prerequest","script":{"id":"50d166cc-9782-44ae-88f3-8e8aeb3dd67e","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"6ff4257a-7093-48db-aafc-fe65ecd400d1","type":"text/javascript","exec":[""]}}],"_postman_id":"8b19b1c2-d0ed-430b-9b68-92754925cdf6","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Ticket Problems","item":[{"name":"Retrieve All Ticket Problems","id":"4977cde2-15d5-4137-9b35-d92ac4df3364","request":{"method":"GET","header":[],"body":{"mode":"raw","raw":"{\n \"ModifyUserId\": 150,\n \"TicketProblem\": \"No Sync\",\n \"TicketProblemGroupId\": 28,\n \"TemplateId\": 232,\n \"IsGlobal\": 1,\n \"IsVisible\": 1,\n \"Description\": \"Used for when a cable modem does not have sync\"\n}"},"url":"{{url}}/ticketProblems","description":"

Retrieves all Ticket Problems

Retrieves the specified Ticket Problem

Ticket Problems is the type of issue the Subscriber is having that can be associated with a Client.

\n","event":[{"listen":"prerequest","script":{"id":"5e273a49-2ace-4c60-a4d9-076a9cface53","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"be529421-8dc6-426b-9d2d-5fc1f5653a60","type":"text/javascript","exec":[""]}}],"_postman_id":"be8334a7-388c-4971-91ed-f5250e2416df","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Ticket Problem Groups","item":[{"name":"Retrieve All Ticket Problem Groups","id":"837765cd-cf15-49b4-96fd-1474bb506de6","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/ticketProblemGroups","description":"

Retrieves all Ticket Problem Groups

Retrieves the specified Ticket Problem Group

Ticket Problem Groups are the categories that a Ticket Problem is a member of. For Example a Ticket Problem Group of DSL could have an associated Ticket Problem of No Sync.

\n","event":[{"listen":"prerequest","script":{"id":"bcd0587e-676a-4c4b-9944-58b87ec0c517","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"1ad98cd1-4b5a-4796-ac05-0daa336ac3b8","type":"text/javascript","exec":[""]}}],"_postman_id":"ac9fab67-d8b2-4d0a-8807-10b827ddf95d","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Ticket Search","item":[{"name":"Retrieve all Ticket Search","id":"a57032c5-6e38-443a-89c1-1d482fb1792e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{url}}/ticketSearch?Username=pfry","description":"

Retrieves all ticket data that contains additional details that is useful for displaying in search results. Query string is required.

Retrieves all Ticket States

Retrieves the specified Ticket State

Ticket States is the various states that a ticket can be in. For example Tier 1, Tier 2, or Closed.

\n","event":[{"listen":"prerequest","script":{"id":"2889de43-c040-4777-a761-f4d43327c660","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"68c43b92-6b5b-4703-9c67-f353a82fda1a","type":"text/javascript","exec":[""]}}],"_postman_id":"826a474a-79fe-4815-8ebf-939310990508","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Ticket Templates","item":[{"name":"Retrieve All Ticket Templates","id":"2d291922-4df8-4bb0-bbc2-46bca8bb68c1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{url}}/ticketTemplates","description":"

Retrieves all Ticket Templates

Retrieves the specified Ticket Template

Ticket templates are information that will be auto-filled into a ticket to ensure the correct information is gather for troubleshooting calls

\n","_postman_id":"5b279aa8-b0f6-44ea-b4b3-bcb2277a8ab0","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Tickets View","item":[{"name":"Retrieve All Ticket View Data","id":"9ff9bf4b-e1a0-4420-b359-509d093566e8","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/ticketsview","description":"

Retrieves all Tickets, search query is required

Tickets contain the data of troubleshooting and other info for a specific Subscriber.

\n","event":[{"listen":"prerequest","script":{"id":"b675eb3d-866d-4837-a2ae-d6ff734babe7","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"06c493f1-3387-40e9-818f-04e988f97766","type":"text/javascript","exec":[""]}}],"_postman_id":"279eeed4-107c-4167-a4c2-ae441cd17d8b","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Tokens","item":[{"name":"Create Token","event":[{"listen":"test","script":{"id":"d701dcd9-8e45-4c4e-89f0-adb24785dc79","exec":["pm.test(\"Successful POST request\", function () {"," pm.expect(pm.response.code).to.be.oneOf([200,201,202]);","});","","pm.test(\"Response Has Token\", function() {"," var jsonData = pm.response.json();"," pm.expect(pm.response.to.have.jsonBody(\"data.token\"));"," postman.setEnvironmentVariable('token', jsonData.data.token);","});","",""],"type":"text/javascript"}}],"id":"a10350e2-3396-4f86-a675-6e321bf5c29a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"basic","basic":{"basicConfig":[{"key":"username","value":"{{hd_username}}"},{"key":"password","value":"{{hd_password}}"}],"advancedConfig":[{"key":"showPassword","value":""}]},"isInherited":false},"method":"POST","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/token","description":"

Retrieves a token to be used for all other requests in this API through basic authentication

\n","urlObject":{"path":["token"],"host":["{{url}}"],"query":[],"variable":[]}},"response":[{"id":"2eac4028-ee51-4f18-a029-41547a6e1c52","name":"Create Token","originalRequest":{"method":"POST","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/token"},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json"},{"key":"Server","value":"Microsoft-IIS/8.5"},{"key":"X-Powered-By","value":"PHP/7.1.14"},{"key":"X-Powered-By","value":"ARR/3.0"},{"key":"X-Powered-By","value":"ASP.NET"},{"key":"Date","value":"Thu, 23 May 2019 18:53:13 GMT"},{"key":"Content-Length","value":"298"}],"cookie":[],"responseTime":null,"body":"{\n \"success\": true,\n \"msg\": \"Created token\",\n \"data\": {\n \"token\": \"eyJ0eXAiOiJKV1QiDVeiOiJIUzI1NiJ9.eyJpYXQiOjE1NTg2Mzc1OTQsIm5iZiI6MTU1ODYzMzk5NCwiZXhwIjoxNTU4NjgwDVEF1c2VyIjoiZGFuaWVsaCIsIm5hbWUiOiJEYW5pZWwgSGFsbG9yYW4iLCJ1c2VyQ2xhc3NJZCI6MX0.Ty-JFtGicdkHE3TiqmhfxDEF35hgAI3MIcRqQNFEumg\"\n }\n}"}],"_postman_id":"a10350e2-3396-4f86-a675-6e321bf5c29a"},{"name":"Re-issue Token","event":[{"listen":"test","script":{"id":"4fc06680-e775-4124-aa4a-140f269c3433","type":"text/javascript","exec":["pm.test(\"Successful POST request\", function () {"," pm.expect(pm.response.code).to.be.oneOf([200,201,202]);","});","","pm.test(\"Response Has Token\", function() {"," var jsonData = pm.response.json();"," pm.expect(pm.response.to.have.jsonBody(\"data.token\"));"," postman.setEnvironmentVariable('token', jsonData.data.token);","});"]}}],"id":"c3d94411-337c-4559-8467-9e13947f3cbb","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[],"body":{"mode":"raw","raw":""},"url":"{{url}}/retoken","description":"

Retrieves a new authentication token using your current token. This is used to refresh a token that is about to expire

Tokens Allow a User to get an authentication token or renew their current token before it expires.

\n","event":[{"listen":"prerequest","script":{"id":"7021cafd-5876-482c-8bdc-32a62c225b74","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"919bb918-c4e5-40a8-8e6b-afc6126d2022","type":"text/javascript","exec":[""]}}],"_postman_id":"d572b3d3-b1b8-4044-b48b-77400aa209a5","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Users","item":[{"name":"Jobs","item":[{"name":"Retrieve All User Jobs","id":"10583472-a702-4fd5-a324-7a194153d8aa","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{url}}/users/111/jobs","description":"

Retrieve all report jobs initiated by a user

Creates a new Report based on the data in the request body

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Attribute	Type	Required	Description
Jobtype	string	required	Type of Job (must be \"reports\")
Parameters	object	required	job parameters
ReportName	string	required	Name of report
Reportparams	object	required	report parameters
Client	number	required	Client ID associated with report
EndDate	string	required	End Date of Report in format mm-dd-yyy hh:mm:ss
MonthsBack	number	required	Number of months back the report should look at for historical data
StartDate	string	required	Start Date of Report in format mm-dd-yyy hh:mm:ss

Retrieves all Users

Retrieves the specified User

Updates a User's Password based on the data in the request body

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Attribute	Type	Required	Description
CurrentPassword	string	required	Current User Password
NewPassword	string	required	New User Password

Users is the group of people that are able to log into the helpdesk by getting a token from the API.

\n","event":[{"listen":"prerequest","script":{"id":"c2906e3e-816f-4fb7-8e0e-cdff7b045b2b","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"ba54c768-3e7f-4d6d-a844-2456485721ea","type":"text/javascript","exec":[""]}}],"_postman_id":"8e0aad38-b711-4399-ba43-8977588431ff","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"User Class","item":[{"name":"Retrieve All User Classes","id":"c8158eb3-3ea2-4fb5-81f8-479592c87747","request":{"method":"GET","header":[],"body":{"mode":"formdata","formdata":[]},"url":"{{url}}/userClass","description":"

Retrieves all User Classes

Retrieves the specified User Class

User Class is the type of the user that determines what access the user has.

\n","event":[{"listen":"prerequest","script":{"id":"2bdef991-e279-4af4-8793-ce6cd6ead857","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"9660bdb0-eba0-42f8-af4a-14fa8a022930","type":"text/javascript","exec":[""]}}],"_postman_id":"e765bf93-07b5-4331-baa0-58676c1fed4a","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}},{"name":"Work Orders","item":[{"name":"Create Work Order","id":"2618dba4-10f2-4b3b-80a3-067fa743b56d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\r\n \"Subject\": \"Engineering Test\",\r\n \"Body\": \"Engineering Test\",\r\n \"Email\": \"gwisgoldenwest@goldenwest.net\"\r\n}"},"url":"{{url}}/workorders","description":"

Creates a CCC Work Order.

Updates the specified Work Order

Perform operations on CCC Work Orders.

\n","_postman_id":"1130519b-bbf2-41f4-9f34-38f51c9badbb","auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]},"isInherited":true,"source":{"_postman_id":"9023e48c-d075-420b-bc70-c8b5911df3a9","id":"9023e48c-d075-420b-bc70-c8b5911df3a9","name":"HD API (External Developer)","type":"collection"}}}],"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{token}}"}]}},"event":[{"listen":"prerequest","script":{"id":"968972cc-6fa6-41be-ac6d-9ddb42e46a39","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"37582a9c-7a84-44da-a2b8-eb613ee827bd","type":"text/javascript","exec":[""]}}]}